My Land Rover defender
My Land Rover defender
60k miles
500 miles a week on a motorway
Apparently my dpf is blocked and caused a multitude of other issues ?
From the start, the whole process has felt unclear and frustrating. The original tests done by group 1 say they have visually seen that my dpf is blocked ? Not sure you can see all the way inside a dpf. I’ve been told the DPF on my defender has failed and needs replacing. The photos show visible cracks internally on the honeycomb & all the reports say mechanical failure but apparently it’s wear and tear. They have classed it as mechanical damage, that’s also wear and tear. Normal soot readings no dpf light or warnings & no dtc codes on Land Rover computer to back up a dpf issue. So how are we meant to be warned by this if no warnings come up on the dash? So it’s not covered under extended warranty. Even though extended warranty will cover catalytic converters? The actual quote I received of £7500 doesn’t even include a DPF or any related parts, which just doesn’t make sense.
We have since found out the parts on the quote are to replace the catalytic converter?
That a failed dpf has blocked an egr sensor ?
Group 1 pointing fingers to blame Land Rover warranty company and Land Rover warranty pointing fingers back saying they take the word of group 1 over physical evidence ? Seems like a conspiracy between the two so they don’t have to pay to fix my car.
What’s even more concerning is that the warranty decision appears to have been made based on a verbal diagnosis from the dealership, rather than clear technical evidence. Despite asking multiple times, I’ve not been provided with anything concrete to support their decision.
One particular member of the customer service team at group 1 Preston has also been been very rude, dismissive, and unhelpful. I have been refused access by her to speak to the dealer principle and at times it’s felt like I’ve been blocked from getting any real answers. Instead of helping she has made an already stressful situation even worse.
Overall, there’s been a complete lack of transparency, inconsistent information, and no accountability. I’ve been left without my vehicle for 2 months. I’m left with no confidence in the diagnosis or the way this has been handled. My vehicle is now being recovered elsewhere today before being independently inspected. Then the motor ombudsman will have to deal with this.
