LR

Lorna Robertson

英国

レビュー

Diet Chef のレビュー


5つ星のうち1の評価

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY
They try to hold you hostage if you want to cancel, not allowing you to do so without paying more. I've reported them to consumer rights Scotland as I'm fairly certain they are violating consumer law by doing this.
Either way, it's not worth it folks. The food is sub-par, the service piss poor. Go elsewhere.

2025年7月26日
自発的なレビュー

Diet Chef からの回答

Hi Lorna,

Thank you for sharing your feedback — we’re really sorry to hear that you’ve had a disappointing experience.

We also just wanted to kindly mention that it's against Trustpilot’s guidelines to leave multiple reviews for the same experience. We’ve noticed you've already shared your thoughts previously, and a member of our team is already in contact with you to help resolve things.

We genuinely want all our customers to have a positive experience, and we’ll continue working with you directly to try and reach a fair outcome.

Best wishes,
Diet Chef

Diet Chef のレビュー


5つ星のうち1の評価

WORST CONSUMER EXPERIENCE OF MY LIFE

WORST CONSUMER EXPERIENCE OF MY LIFE

Do not use this company. PERIOD. They have continued to try to force me to pay extra charges to cancel, despite being well within my 14 day cooling off period. I offered to return my box but asked that accomodations be made as I live remotely and don't drive, they refused. I said I would keep and pay for my first box but just didn't want to be charged again, they wouldn't allow this either without me paying more. They basically hold you hostage for more money if you are unhappy (also you can only return if you've had no more than ONE STANDARD DAY) of their meals, so even after 2 days while you are within your cooling off period if you decide it's not for you, you're screwed, you can't cancel, can't return, etc.

They are atrotious to deal with and I will make sure to tell everyone who listens about how to never ever use them. It's not worth it, you can get much better food elsewhere.

2025年7月23日

Diet Chef からの回答

Hi Lorna,

Thank you for taking the time to share your experience, and we're truly sorry to hear that you feel let down by the service — that’s never how we want any of our customers to feel.

To clarify, we do offer a 14-day return policy for your first delivery, where you're welcome to try up to one full day's worth of meals before deciding if the plan is right for you. If you find it's not for you, you can return the unopened meals for a full refund. However, as stated in our terms, we’re unable to arrange collections, and you would need to cover the return postage.

Alternatively, you can choose to keep your first box and cancel the plan going forward. We operate a cancel-anytime policy with no cancellation fees. That said, our longer-duration plans are discounted compared to shorter ones — so if you cancel early, we simply ask that you pay the difference in price based on the duration you completed.

We’re genuinely sorry if this wasn’t made clear, and we understand how frustrating it can be when expectations aren't met — particularly if you live in a remote area. If you'd like to discuss your situation further or believe there’s been any misunderstanding, please do get in touch with our team at info@dietchef.co.uk — we’d be more than happy to help resolve things as fairly as possible.

Best wishes,
Diet Chef

PRAGUE BEAUTY のレビュー


5つ星のうち5の評価

Mini gastric Bypass

26 yo female - Mini Gastric Bypass
What a great experience!
I am now 2 week post mini gastric bypass and doing very well. The experience I had with PragueBeauty has been such a positive one. I arrived with my mum and was greeted by Tom, who is such a wonderful man. He was calming, personable and so lovely throughout the whole experience. After we were greeted he helped us with our bags to the car where we had a pleasant drive into Prague, where Tom gave us a history of the city and a little tour of the sites and took us to one of his favourite sites, a sculpture in a large library (a really nice personal thing). We then stayed in a gorgeous hotel suite with a balcony view and health suite. My mum loved it, we had a lovely dinner, she had a few drinks, then we sat in the sauna for a bit before settling down. I was nervous but it was a lovely night. The next day was tests in the morning which all went fine then over to the hospital where I met Dr Vrany, who was so calming and lovely. The operation and immediate waking up wasn’t nice, it was scary (though the staff did all the could to comfort me) and I was in pain (they were also quick with pain meds but there’s no getting away from the immediate not nice bits) and then I was in my hospital room. Normal hospital stay, similar to here in the U.K., but the nurses were lovely and despite the language barrier they made me smile and did all they could for me. I recovered quickly, after a few days I was already feeling more human and being at the apartment really helped. The apartment was also really nice and stocked with all I could need (my mum was also taken shopping so she had all she needed) and we were able to have nice walks and watch TV and just relax. The whole experience was really positive, and the not nice bits that come with any recovery were over quickly. I’m now doing extremely well and am back at work. This company is a great one to deal with and you’ll be in very good hands, I would highly recommend :)

2019年4月20日
自発的なレビュー