The order process was straightforward and delivery when expected. One small disappointment was when I phoned while waiting for my delivery as I was not given a time slot to expect the courier. I got... もっと見る
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Used Diet chef having read the positive reviews.Had a target weight which I set and achieved, 1 and 1/2 stones in 2 months.Easy to follow plan, meals very well prepared, lunches very tasty.Great choi... もっと見る
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Most of the meals just about edible which focuses my mind to keep to daily calories. However almost every lunch and dinner has a savoury spicy tomato based sauce which is VERY repetitive. I bough... もっと見る
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DO NOT USE THIS COMPANY They try to hold you hostage if you want to cancel, not allowing you to do so without paying more. I've reported them to consumer rights Scotland as I'm fairly certain they a... もっと見る
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企業情報
Diet Chef について
当該企業による記述
Losing weight never tasted so good!
Chef-prepared meals delivered to your door, satisfying and ready in minutes. Say goodbye to the hassle of counting calories and meal prep. Join over 250,000 people who have achieved their goals.
Why choose Diet Chef?
Reach your goals: Lose up to 7lbs in 7 days with our chef-prepared meals.
Make your life easy: No weighing, measuring or cooking – simply heat and eat.
FREE next day delivery: Choose a day that suits you best.
Eat the food you love: With over 55 delicious options from less than £3.46 a meal plus snacks.
Flexible and convenient: Personalise your menu, change it every month.
How Diet Chef works.
1. Choose your plan: Make your weight loss journey easy with our range of personalised plans.
2. Select your meals: We'll deliver to your door - all you need to do is store in your kitchen cupboard.
3. Heat, eat & enjoy: Microwave and oven friendly - ready to eat in just a matter of minutes!
4. Lose 7lbs in 7 days: With over 15 years of experience you can be confident you'll achieve your goals.
Start now with £50 off!
当該企業による記述
14 Day Money Back Guarantee
Try it. Love it. Or your money back.
Try Diet Chef for one day, if it's not for you return your box within 14-days and we'll give you a full refund. Simply get in touch and we'll do the rest.
連絡先
3.4
まあまあ
1万件のレビュー
ネガティブなレビューの 100％に回答しています
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Diet Chef からの回答
Hi Connelly,
Thank you for your 4-star review and we’re so pleased to hear you’re enjoying the taste and value of our meals!
Best wishes,
Diet Chef
The order process was straightforward…
The order process was straightforward and delivery when expected. One small disappointment was when I phoned while waiting for my delivery as I was not given a time slot to expect the courier. I got a response more than 24 hours later which was no help. So far I am very pleased with the meals supplied .
2026年3月15日
Diet Chef からの回答
Hi there,
Thank you for your feedback.
We’re glad to hear that your order process was straightforward and that you’re pleased with the meals so far. We’re very sorry for the delay in responding when you called – that’s not the experience we aim to provide.
If you need any support in the future, our member support team is always happy to help and can be reached at info@dietchef.co.uk.
Best wishes,
Diet Chef
Excellent Service and company
Used Diet chef having read the positive reviews.Had a target weight which I set and achieved, 1 and 1/2 stones in 2 months.Easy to follow plan, meals very well prepared, lunches very tasty.Great choice.Support network excellent ,particular mention for Jenny on the support team.Would reccomend if you are serious and committed to losing weight.
2026年3月17日
自発的なレビュー
Diet Chef からの回答
Hi Brian,
Thank you for sharing your fantastic results!
Congratulations on achieving your target weight and losing 1,5 stones in just two months — that’s an amazing achievement! We’re delighted to hear that you found the plan easy to follow, enjoyed the meals, and appreciated the variety available. It’s also wonderful to hear that Jenny and the support team provided excellent guidance along the way :)
Best wishes,
Diet Chef
Supportive Staff
The Diet Chef support team were very helpful, especially when they replaced returned food I did not like.
Also, replying promptly with any queries I had.
2025年12月11日
自発的なレビュー
Diet Chef からの回答
Hi Judy,
Thank you for your feedback. We’re pleased to hear that our team were helpful in replacing meals you didn’t enjoy and that your queries were answered promptly.
We aim to make the plan as flexible and supportive as possible, so it’s wonderful to hear that you had a positive experience with our member support.
Best wishes,
Diet Chef
Diet Chef からの回答
Hi Mrs Easton,
Thank you for taking the time to share your feedback. We’re sorry to hear that some of the meals haven’t suited your taste.
With our wide variety of meals available, and you can always change your menu between deliveries. You also have the option to use our Swap Up service to exchange previous meals for new ones. If you have any questions or need further assistance, please contact our member support team at info@dietchef.co.uk.
Best wishes,
Diet Chef
Diet Chef からの回答
Hi Jean,
Thank you for taking the time to share your feedback, and it's great to hear that your order arrived complete and on time :)
We hope you are enjoying the meals and if you have any questions or need any assistance with your plan, please don’t hesitate to contact our member support team at info@dietchef.co.uk.
Best wishes,
Diet Chef
THE WORST COMPANY EVER
THE WORST COMPANY EVER. Please do not patronise in their business. They set a trap for you if you want to leave. I registered on a 6month plan and due to financial restrictions I called them immediately less than a week to cancel. I told them I will keep what I have paid for already due to avoid stress of packaging and posting as the box is very heavy but they should cancel any future subscription . I was told if I do that, then I have to pay for the discount I was given as it came with the subscription. I was disappointed and told them I will return their food. I couldn’t lift the box as it was too heavy and I have a back injury and I couldn’t get any pick up home delivery to take it asap as it’s food so I called diet chef so many times, it keeps going straight to voicemail. I sent several emails to let them know of my situation. I told them I will pay the £100 so they can cancel their subscription as I am not interested anymore. When they finally replied one of my emails, they attempted to take money out of my account without my permission and without my knowledge and the payment failed because the account number on their system was Klarna. I called back severally and straight to voicemail, no response from my emails. I left my phone number and message more then 5times. I had a missed call from them as I was asleep from a night shift. I called them back asap severally and it kept going to voicemail. Left so many messages asking for a direct line so I can call and make payment so subscription can be cancelled. I sent emails, I have attempted calls this morning within the last 30minutes but it goes straight to voicemail. Ever since I called to cancel my subscription, my calls goes straight to voicemail and I know it’s a trap to get this month delivery to me when I have specifically told them, I can’t afford it so I want my subscription cancelled. This is the worse company I have ever dealt with. The worse customer service. They deliberately frustrate you when you want your plan cancelled but they are they same company that claims you can cancel anytime. Do not patronise in their business . Their food is disgusting. I still have all of them in my fridge and refrigerator.
2026年2月23日
自発的なレビュー
Diet Chef からの回答
Hi Felicia,
Thank you for taking the time to share your feedback. We are very sorry for the frustration you experienced. We do our best to answer every phone call, but on occasion all our team members are already on the line. We always make sure to call anyone back who has left a voicemail.
Our team has also been supporting you by email to arrange a return, and when you confirmed you wished to keep your meals and cancel your plan going forward, we assisted you with cancelling. We can confirm that your plan is now fully cancelled.
If you need any further assistance, please do contact our member support team at info@dietchef.co.uk.
Best wishes,
Diet Chef
Diet Chef are an excellent company to deal with
I had a slight problem with a delivery. When I emailed Diet Chef, Jenny was so helpful and sorted out the problem immediately, arranging for a further delivery the very next day. Diet Chef and their Staff are very professional and helpful and I'm happy to recommend them.
2026年2月18日
自発的なレビュー
Diet Chef からの回答
Hi Tracy,
Thank you for your feedback!
We’re delighted to hear that your delivery issue was resolved quickly and efficiently. It’s great to know that Jenny was able to help and arrange a replacement so promptly. We'll be sure to pass on your kind words to her and the whole team :)
Best wishes,
Diet Chef
Dietchef Customer Service
I have been a Dietchef customer for many years and if you stick to the food you absolutely lose weight. But I’m not writing about the products, I’m writing this review about the fantastic service I received recently from Jenny. Super fast response to my request and so friendly and professional. Nothing was too much bother! Great job Jenny from Customer Services.
2026年2月4日
自発的なレビュー
Diet Chef からの回答
Hi Mrs J,
Thank you so much for your lovely feedback!
We’re delighted to hear that Jenny provided such a friendly and professional service, and that your request was handled so quickly. We’ll be sure to pass your kind words on to her — it means a lot to the team :)
Best wishes,
Diet Chef
Food very good and customer service is…
Food very good and customer service is first class would recommend this to anyone
2026年2月12日
自発的なレビュー
Diet Chef からの回答
Hi Mr,
Thank you so much for your kind words and recommendation!
We’re delighted to hear you’re enjoying the food and that you’ve found our customer service to be first class — that’s exactly what we strive for and we'll be sure to pass on your feedback to our member support team :)
Best wishes,
Diet Chef
Appalling service
Appalling service. Easy to subscribe to impossible to cancel. Emails ignored.
2026年1月29日
Diet Chef からの回答
Hi Nicola,
Thank you for letting us know and we are so sorry you did not receive a response to your emails. We see that you’ve forwarded the emails you previously sent, and we’re investigating why they didn’t reach our inbox to ensure this doesn’t happen again.
In the meantime, our team has sent you an email today and processed your cancellation. We really appreciate you bringing this to our attention!
Best wishes,
Diet Chef
Good & Bad
Great:
starting price
choice of items
free delivery
Not good:
lots of meals too hot/spicy
often couldn't taste even a hint of named ingredient
2026年1月30日
Diet Chef からの回答
Hi Ruth,
Thank you for your feedback – we’re glad to hear you’re enjoying the choice of meals, free delivery and the starting price :)
We completely understand that spice levels and flavours are very personal. With a variety of meals available, you can change or swap meals between deliveries to suit your taste. If you would any assistance, please don't hesitate to contact our member support team at info@dietchef.co.uk.
Best wishes,
Diet Chef
Diet Chef からの回答
Hi Jacqueline,
Congratulations on your weight loss, losing 7lb is an amazing achievement! We’re so pleased to hear that Diet Chef has worked well for you.
Thank you for sharing your success with us, and we wish you continued progress on your journey.
Best wishes,
Diet Chef
I had an issue with my Diet Chef…
I had an issue with my Diet Chef delivery date. I was able to get a quick response, the very next day. It was resolved by Jenny, who was very helpful. Very good customer service.
2026年1月7日
自発的なレビュー
Diet Chef からの回答
Hi TT,
Thank you for sharing your experience! We’re so pleased to hear that Jenny was able to help you quickly and efficiently, and that you had a positive experience with our customer service :)
Best wishes,
Diet Chef
Diet Chef からの回答
Hi Karen,
Thank you for your feedback. We’re really pleased to hear you’ve noticed a great improvement since your previous experience with us. We’re always working hard to enhance our meals and service, so it’s lovely to hear your enjoying your Diet Chef experience :)
Best wishes,
Diet Chef
Diet Chef からの回答
Hi Lindsey,
Thank you for your kind feedback.
We’re pleased to hear that you’ve had a positive experience and that our team has responded promptly to your emails :)
Best wishes,
Diet Chef
Diet Chef からの回答
Hi Max,
Thank you for your feedback. We’re so pleased to hear that you’re enjoying your first Diet Chef box so far and hope you continue to enjoy the meals throughout the rest of your plan :)
Best wishes,
Diet Chef
Just received my Diet Chef order and so…
Just received my Diet Chef order and so far I am very happy with it. The instructions are easy to follow and the food is very tasty. We had a slight hiccup at the beginning because I received the incorrect order but the customer service I received was first class and the correct products were delivered a couple of days later. Nothing was too much trouble for the young lady from Diet Chef. Thanks Jenny, you're fantastic!
2026年1月16日
自発的なレビュー
Diet Chef からの回答
Hi Alicia,
Thank you for taking the time to share your experience. We’re delighted to hear that you’re enjoying your Diet Chef meals and found the instructions easy to follow :)
We’re very sorry for the initial mix-up with your order, but we’re pleased that our team were able to resolve it quickly. We’ll be sure to pass on your kind words to Jenny – she’ll be thrilled to hear your feedback!
Best wishes,
Diet Chef
The parcel was delivered to the wrong…
The parcel was delivered to the wrong address and I was sent a text saying that it was in my porch. It wasn’t in my porch and the photo they sent me showed that it was outside someone’s door. Fortunately, I recognised the door and went to collect it. It was on a totally different street. I rang diet chef to complain and left a message but no one returned my call.
2026年1月13日
Diet Chef からの回答
Hi Paulsykescarol,
Thank you for letting us know about this issue. We’re very sorry to hear that your delivery was sent to the wrong address and for the inconvenience this caused.
A member of our team has been in touch by email to assist further with your complaint and ensure this is resolved. We really appreciate your patience while we look into this, and we’re committed to making sure your future deliveries reach you safely and on time.
Best wishes,
Diet Chef
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