I made a genuine but stupid error in…
I made a genuine but stupid error in ordering tickets for this coach company through a 3rd party, the 3rd party were not interested at all just directed me to FAQ which I had already read and didn’t resolve my issue. But when I contacted this coach company a human replied to my query and took the time to address me by my name be sympathetic and resolve my issue quickly. I will now always think of this company for travel arrangements!!