Amazing Customer Service by Amanda
I ordered several items for Christmas 2025 . . however, I was not able to get along to the store to collect them in time - and duly expected to receive an automatic refund - after the 'collection period' had elapsed.
This did not happen presently, so I contacted the Hobbycraft Customer Services Department and spoke to Amanda - explaining the situation . . .
Amanda was exemplary throughout - even though obviously extremely busy.
She handled the situation with professionalism, good humour & efficiency.
It has been a pleasure dealing with Hobbycraft because of Amanda . . a real asset to the business.
Thank you.