MIchelle

I ordered Mini car mats and boot liner.
The car mats arrived ok but no boot liner and they could not supply one in the correct size and shape for my mini. So I got a refund.
The car mats had to live in the garage for two months due to their strong smell. I just put them in my relatively new car for 3 days and it now smells like I smoke 60 cigarettes a day. They will be thrown away.
Complete waste of money.I would not recommend.

I was lucky enough to get a cancellation on 2nd September as normal bookings are now out in October for a sight test.
A very thorough eye test and examination, at each stage the test &results were explained using examples so that I could totally understand the health of my eyes.
Ordered new lenses in my frames, which they were very happy and able to do. All three pairs arrived within three weeks. Fitting was great, I just walked in and they were fitted without any delay.
All the glasses fit and are crystal clear.
Very happy with service, would highly recommend.

The Vienna pass was really good and very useful. Will buy again next time we go to Vienna.

Bag arrived promptly, bag fine except the colour was much more orange than yellow. Exchange process was simple and efficient. New bag (different coloured) arrived quite quickly after the return was received. Emails kept me informed throughout the whole process. So all very good.

Easy to buy a ticket but not won anything so far…

Lovely welcome, offered refreshments, short wait, relaxing massage, brilliant cut and blow-dry. Really happy. Thank you 🙏

Beautiful coffee, safely packed & delivered on time. Very happy.

Exactly as described. Good product, fair price, delivered on time.

The delivery man did his job. He delivered the parcel 😊

What’s to comment on. The web site does its job. How to hack off your customer with repeated pointless surveys!

We collected our new mini countryman this week. This is the second car that we have purchased from Charlotte Barlow. And her continued attention to detail, product knowledge and care have made the whole process a complete success (again).
We were wowed when we first saw our lovely blue car and then truly impressed by the time, care and effort that Charlotte spent in ensuring that we continued to love the car once we had driven away from the showroom! There is so much to learn! But Charlotte made sure that all the essentials were configured correctly for us.
It has been a real pleasure to do business with such a caring and cheerful professional from the VERTU sales team.

Good machine, ideal for small lawns, easy to lift and manoeuvre.
But the green safety key is a pain as it is so easy to lose. Lost one within 1st week!!! Maybe needs a way to attach to machine to prevent loss.

We are moving house and all it has taken is an email supplying the basic info (addresses, dates etc) sent to the general octopus email account.
It was picked up by Fatima who has arranged everything and sent a very clear and simple email back to me.
I know exactly what to do and what to expect. Great to have organised this in advance - job done.

The personal care and attention given to us by Jon and your team was really first class. I felt that anything that we needed or wanted would be done for us. And yet, it was totally professional at all times.

I RECEIVED A INTRODUCTORY OFFER AND WAS GOINGTOUSE IT BUT THE WEBSITE DID NOT GIVE ME THE OPTION. AND SO I COULD NOT SAVE £10 AS I HAD PLANNED TO.
THE WEBSITE HAS A BUG IN IT AS WELL, WHEN YOU USE THE AUTO COMPETE IT DOES NOT REGISTER AND SO YOU CANNOTPROCEED UNTIL YOU CLEAR THE WHOLE FORM AND RE-ENTER MANUALLY FROM SCRATCH.

They have rearranged seating to squeeze more customers on the plane. Shrunk the galley to fit 6 more seats in. I am an average build woman 5’9”, an I had less than 1ft between my face and the back of the seat in front. Then the man in front put his seat back and I had even less. For a 4 hr flight! No room in front of my knees at all. So the BRACE position is absolutely impossible!
The staff tried their best but looked fed up and explained that they no longer had space for enough food for the return flight!
Plus only 2 toilets for all economy travellers
Felt like an accountants decision, but not a good one.
Only positive was that we arrived on time. It definitely was the most uncomfortable flight I have ever experienced
We will not fly BA again.

My Dad (88) used national express from Bournmouth to Luton yesterday. I went to Victoria to help him change buses. The station was busy but clean and all the staff we met and who helped us could not have been nicer. They were very kind and helped make the journey easier for him as he can’t stand for long and is a slow walker.
Thank you.