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Ordered components for new light strip installation. It wasn't cheap but they have wide range of selections not available elsewhere, and the products I ordered are good quality. Email support was also responsive, often within a day.

Been using them for years and they're very efficient and reliable compared to other postal services. Most of my parcels are delivered within 1 or 2 days after landing in Finland, and delivery options can be changed in the app/website, instead of having to call them.

One annoying thing is that the guys delivering parcels don't have the building keys like those delivering letters do, so they need additional instructions like putting door code on the address.

They're not very responsive and the contact address points to a "writing office". Nevertheless, the product quality looks superb, the package was done perfectly and they used the more expensive home shipping option with custom schedule. The tracking code wasn't given but texted by Posti to me, and the delivery happened 10 days after ordering.

They sell catering dinnerware such as Utopia's. Some of those styles are quite unique and not available in generic home stores.

The items I ordered were not in stock, but they shipped right after the manufacturer shipped to them, and delivered by FedEx, which is quite good in Finland for home delivery (not pickup - too few sites).

The package was filled with tons of protection, a bit excessive since my dinnerware are made of steel. It's also very clean and you could easily tell they're not using cheapest materials like many others.

Will buy from them again.

Tried to order on the website and was prompted to contact them via WhatsApp for lower shipping fee. They accept payment from Razorpay which accepts credit cards here. Took 3 weeks to ship out and another 2 weeks for the parcel to arrive in Finland.

PS: they don't handle VAT or customs. Need to be declared manually in tulli.fi

I ordered a bedframe that contains a broken leg. Home delivery to door was ordered, but the replacement was sent to a Posti collection center instead of using the same method the bedframe was delivered, and I also had to dispose of the broken part myself.

Been using their services for 5 years, both in the physical shops and on the website. The prices are not particularly low but they have very wide selections, some of which are not available elsewhere in Finland.

During online check-in, the website prompted me to add transfer to/from airport, which I gladly did. Except the tickets weren't emailed immediately but will take 24 hours according to customer support (!), and there was no warning or error when I added the transfer within 24 hours of flight.

Then they told me I'd have to cancel it through the bus company, who hasn't received my information and can't process until 24 hours later!

EDIT: The bus company sent me the ticket 2 and half hours later.

There was a database error during checkout. There is no confirmation email, the order page is blank, the payment email is from "customerservicedo.com", while the amount charged was wrong and it's made from China according to the bank.

The contact form doesn't show anything after clicking submit, and there is no owner, company name, phone number or address on the website.

Edit: I received a confirmation email 2 days later, with no item listed, and their email domains don't even exist.

Open an account just to cash out crypto. The verification is tied to bank credentials and there is no need of any action or waiting. Conversion was instant and my withdraw entered the bank account next day.

I opened an account to exchange FLT.

Did all verifications, waited 24 hours, and then the withdraw via Gate Connect to flat currency failed after a few minutes without reason.

The money is now missing and my ticket 1358261 has gone silent for a week, after they sent it to some specialist.

UPDATE: The money was returned after 2 weeks. Other operations such as convert and crypto withdrawal are very smooth. I don't know what's wrong with their flat currency withdrawal. Anyway I'll use a local Finnish provider for that and keep my gate account for crypto trades and deposits.

Fast shipping and reliable customer support as usual. I never have to worry when I order something from them.

The double bed is okay. Didn't experience missing parts or holes others mentioned.

The price is really low and quality is subpar. The veneer around holes peels whenever I screwed a bit hard. But their selections and designs are excellent, better than I can find elsewhere (without having to hire a carpenter), and hopefully the new bed will last decades.

Assembly took many hours as there are simply too many parts. The manual does not clearly tell which side should be colored and which is not, as a result I made the mistake with two small panels and now the appearance is not consistent. This could also be fixed if they just cover all sides of all panels for a bit higher cost/price. Anyway, I don't like hard wood surfaces and will cover all with fabric myself.

Delivery and customer support are also great. Didn't expect reply on weekends, and the delivery guy carried two heavy packages to my door without elevator.

Ordered a ceiling speaker from them for the first time.

First they confirmed with me it's one speaker not a pair, in case I ordered it wrong.

Then the grille was missing from inside of the package. They replied my email immediately and delivered it the next day.

The espresso machine was delivered in two days in great condition and very well wrapped, with a pack of free coffee grounds.

Payment process was a bit odd and I had to select Klarna then credit card, instead of selecting the credit card option on the order page. No extra fee was charged by using "Klarna".

The site took several minutes to process credit card transaction and made no progress, even though I already received notification from my bank.

I closed it and tried to pay again. Fortunately it did record my previous payment which was found in help page and "put on hold" (which is exceptionally good). A few seconds after I sent my photo ID in payment verification, I received confirmation emails and found the purchased items on website (not terminal3), while both of the original webpage and the verification still look pending / unfinished.

Both of terminal3 and the game developer are at fault here, but there would have been no problem if they can process payment in a few seconds just like everyone else.

If you visit the site, be patient and don't close the window...

The site was fine a few years ago.

Now it signs out automatically like every minute and requires a phone to log in.

Also there is an identification process which doesn't accept file uploading but requires a camera which doesn't work on android phone because there is no flipping to back camera. I wonder if they even test their own websites by human.

Booked a flight three months ahead and got cancelled two weeks later for "adaptation of our flight schedule due to the changing dynamics of bookings".

And they wouldn't even refund immediately but require a form submission and manual processing.

Will not use their unreliable service again no matter the price.

Update: They refunded after one week.

I ordered from elsewhere a pair of very old boots using their OC-system spikes (anti-slip spikes on snow/ice) and sought help from them for troubles toggling the spikes. They were most helpful and sent me OC keys for free of charge!

They sent a wrong item which costs double but with badly printed and barely recognizable labels (!).

The return was accepted and refund was processed quickly.