Vivienne Levick

I have decided not to travel by train any more after experiences with this company. I recently went to Exeter train station and purchased a ticket to Bristol Airport at the ticket desk. Fifty pounds!! Thats a barely one hour journey then a dash through the rain with cases to the bus stop at the opposite end of the train station for a connecting bus journey. Its only £124 to go to Edinburgh!
They neglected to mention all the lifts were closed when I purchased the ticket so I missed the first train as all the staff were too busy to help me and had to wait an hour for the next one.
Usual chaos next, massive overselling of tickets despite all the seats being full, people standing everywhere, noise, shouting, nowhere left to store luggage. The trolley couldn't get down the train because of all the people standing and I couldn't get to the trolley or even the bathroom. Someone had thrown my bags across the floor in a bid to uncover theirs in a rush, one was so far away I almost missed my stop trying to find it.
I complained, about all of the issues in line with the cost of the ticket. I was told the problems with the lift weren't their fault. Again I reiterated the issue was with the service and the ticket price, so he agreed to send a travel voucher. A letter arrived with the 'hope that my next journey will be mich more comfortable and enjoyable' (that hasn't happened in six years so heres hoping) and attached was a voucher for £5 (😐)
When I emailed to quiery this he replied that he had been unable to find a seat reservation so that's all he could offer. If he had been paying the slightest bit of attention he would have seen that was the case in the photo I enclosed of the ticket in the VERY FIRST EMAIL.
I think they assume they are being clever? To provide a neverendingly appalling service, oversell every single train, make millions in profits at the discomfort of others, and then have a wealth of flimsy excuses which mean they have to take zero responsibility for anything. Nothing clever about this. Neither myself or any of my family members will be taking a Cross-country train ever again.

Honestly. It doesn't matter how cheap they seem, or how convenient they are. Don't book with them. I mean, just look at the neverending one star ratings!! I have never flown with them without having major overcharging issues. Any chance to steal more money from you and they will. I'm surprised the flight attendants aren't trained to walk the aisles taking wallets from peoples bags. This time they have actually rigged the app so it pushes all of your personal details into the wrong section. When I checked in it added some random text to the place my name should be on my ticket! So guess what? Yep. Highest charge of all of them, forget the 50 euro big bag extra charge, thats just peanuts compared to this one. ONE HUNDRED AND SIXTY EUROS. To change the details on my boarding pass, or no access to the plane. Another cracking and ultimately obvious scam. Their response to my complaint? Oh. You should clear all the browser history on your phone and remove and redownload the app before booking next time to avoid issues! 😂😂😂 Yeah. Because everyone is likely to do that. Its totally necessary 🙄 The app was newly downloaded for this flight btw. But we all knew that already.
Don't fall for it.
Don't book it.
There is a reason they never respond to any review. They are not permitted to.
Don't trust any of their systems.
They are professional thieves.
You have been warned.

I have been a customer of EE for 17 years. For the last 18 months I have had their 'cyber security' add on with no issues. Suddenly, three days ago it logged me out of every single app on my phone and wiped all of my passwords for apparently no reason at all. No warning either. I managed to reset most of them as it even deleted my google saved passwords and every time I reset a password and signed it it 'verified' every site as safe, which was tedious enough. The major issues being that it permanently logged me out of my amazon prime account, costing me prime fees and account credit which can't be reset due to otp's being sent to my old phone number. Lost altogether. And now it won't allow me to make faster payments on my mobile banking app which is ludicrously annoying. I called EE, spoke to 3 separate people and 4 others on the Norton helpline. Not one of these supposed professionals had any idea at all why it happened, what caused it, how to fix it, how to stop it happening again or what was causing the ongoing issue with my banking app. The sum total of the advice from an almost two hour phonecall was to switch it off and on again 😐 (yes, yes I did, and uninstalled and reinstalled everything before I even called) The last guy actually hung up on me. So I contacted the online chat service simply to enquire how much it would cost to end my contract early and change providers. After another hour, after trying to 'do me a favour' my waiving my upgrade fee and signing me up to a much more expensive contract, or sending me an inferior yet new handset for the same monthly tariff..... I asked if I could make a complaint. They 'took details' told me that no one would get back to me and that complaints were only logged so they could keep it on file and then sent me a txt five minutes later saying they had closed the complaint....
I think its the worst customer service I have ever received.

Utterly useless. Tells me what jobs are a good 'fit' for me only based on key words in my CV and then won't let me apply for any others that it doesn't choose for me! Can't find any way at all to update my CV so the one they have is old. Complete waste of my time. For example. I am a Qualified Herbalist, Nutritionist and a Plantbased Raw Vegan Chef. So it picks out the word Chef on my CV and tells me I would be a great fit as a Grill Chef for Beefeater 🙄 But won't let me apply for a job in the herb section of a local garden centre and cafe despite having 9 years experience in retail because it won't let me update my CV!!!

Really excellent products, have been using them for years. It took me a while to find the right shampoo and conditioner for my hair type but all of the soaps are lovely and I have really sensitive skin. Most importantly the customer service is excellent, I recently had a parcel go missing that was left outside in my neighbours recycling bin and they replaced it without hesitation. Its getting harder and harder to find companies who actually care about their customers nowadays so it was much appreciated 🙂

Really excellent product, I am a qualified Nutritionist and a Herbalist so to be fair, I do know what I'm talking about as I have tried just about every supplement/superfood and natural medicine around over the last 26 years. This really is what you are looking for if you want to replace your body's trace minerals and nutrients without over supplementing too many pills and potions. Safe, natural, easy to use, doesn't taste weird and has genuine product integrity. Great customer service too.

I was online in my office and a message came through from Amazon regarding a security breach and an unrecognised log in in Cheshire. I live in Cornwall. So I clicked to say it wasn't me and it shut me out of my account. It was actually my partner logging in from the lounge.... It wouldn't allow me back in without creating another password and then tried to send me a code to a device I haven't used for over four years. So I called customer services. The man then took me through a procedure, it asked me on screen for my phone number, which I entered and then (AFTER I DID IT) Said Ohhhh... You shouldn't have done that (?!) And it then locked me out of my account altogether. He then had the nerve to ask me for bank statements and copies of my private personal information to prove that I was the account holder if I wanted it re opened!! Its laughably ridiculous. I stated I wanted to close it altogether. So they send me about 20 emails asking me if I'm sure. Not once asking me what the issue is or trying to help/keep me as a customer. Didn't read or respond to a single thing I said, mentioned in one email that they would refund any money owing before closure. And THEN CLOSED IT AND SENT AN EMAIL SAYING THEY REFUSED TO REFUND ANYTHING!! I didn't receive the last item I ordered and I had just paid for a full month of Prime membership I hadn't used. So not only did they send me incorrect information regarding the security of my account because they have no idea what they are doing, not only was it their fault my account was closed, not only did a staff member cause an even worse issue after I called him for help, but now they have stolen money from my bank account too. Completely disgusting, unprofessional, awful service. They won't even allow me to register a complaint. I will be contacting my solicitor of they do not respond to me by the end of the week.

Okay Debenhams, you asked! You keep sending me emails asking me to leave a review without responding to the complaints I have left. So here goes. I ordered a shelving unit and a Christmas tea towel. The shelving unit arrived but the teatowel never did. I sent the Christmas parcel it was meant to go in yesterday. The unit is the worst quality item I have ever seen. I would have found better in a kinder egg. The instructions are for the larger version of the same unit so none of the instructions or the pieces match the sheet. Might as well be a square of toilet roll for all the use it is. Two items are missing from the door units so its impossible to put together so its still laid flatpacked in the middle of my bedroom floor in my tiny one bed flat and I keep hurting myself falling over the damn thing because you won't respond to my emails and come and collect it. So yeah. One star. Thanks for asking.

A multitude of issues. Contacted customer services to give them a chance to help/put it right... Wow. Laughable response.
I liked a pair of trainers instore. None in my size, checked online, none in my size. Chose the 'let me know when back in stock' option. So they emailed to let me know they were back in stock, and then took them offline. No longer available to purchase online? Checked store for stock. Stock showing in my size. Drove 40 minutes to store. None in stock in my size.
Saw a coat I loved online, went instore to try it on, full length, wax coated, asked level of waterproofing. None, said the sales assistant. Its not on the label. But its 100% coated in polyurethane I said? They only do that to make it waterproof? Nope, she said. Asked two more staff members as just silly that it wasn't. Nope. Not even showerproof or it would be on the label they said. So I left without buying it. So I called, explained my polyurethane theory. So she goes to ask and sure enough! Guess what? It's coated in polyurethane to make it shower proof 😐 So I go online to order and the 20% sparks offer has now ended.....
Whilst I was instore trying on the coat I found a pair of trousers I loved. None in my size instore so I ordered them online for store collection when I arrived home. Gave me no option to choose a collection date. Messaged me on the 6th (the day after I ordered) to say I must collect them by the 10th or they would send them back! Marks have always kept my items for up to 2 weeks but apparently its a Christmas thing, only five days now. I called to ask them to save it for another 24hrs. They refused!
So. Stupidly, I got in touch with customer services in the hope that they could help me buy the three items I wanted (Thats the general idea right? To help customers purchase items from their stores?)
Their response? Sent me an email saying 'Thanks for letting us know' and then I received another one from my local store. An automated one saying 'Your item has been refunded'!!!!
Thanks so much for all the help! Needless to say I won't be shopping there again. I've only been a customer for 20 years so no loss.

A batch of their own brand mild chilli cooking sauce made me ill so I double checked the label on the jar for gluten, it said nothing. So I went online and it said right there 'contains gluten' and 'see bold for allergens in ingredients' ~ None of the ingredients were in bold either online or on the jar.
So I called them, to be fair the guy couldn't care less, said he would 'mention it' To return the item if I 'really wanted a refund' (I ate it) And that no one would contact me or get back to me regarding my complaint.
So I checked again online today. They have removed the wording on the products details page that says 'contains gluten' but they haven't highlighted it in the ingredients. If you search 'Is morrisons mild chilli sauce gluten free' AI still says no it is not. They haven't made any effort to recall the item and/or change the labelling. They have just added a disclaimer to the product information on the website... Some nonsense about product ingredients changing all the time etc etc. They know its in there?!! But they still haven't put it on the label. So thanks Morrisons, for making me really ill and then not caring at all about anything beyond your profit margins. I do hope you label the next batch correctly even if its too much trouble to print the correct labels for the current one.
**UPDATE ~ They got in touch with me regarding this issue. They removed the information on their website that said this product contains gluten. Yet if you google 'Does 'this product**' contain gluten it comes up with yes it does on just about every search engine. I informed Trading Standards, who also did absolutely nothing. So just remember folks, if you are a coeliac, Morrisons lies to you to protect their profit margins and if they get caught, they just cover it up and get away with it.

Specific store experience, cannot comment on W H Smith in general. I found a telephone in a store at Dublin Airport. I said to a staff member, oh hey, I just found someones telephone. So he just snatched it off me without saying a word, threw it behind the counter and then just walked away. Despite being unbelievably rude. Just imagine that moment for someone for one second. It had bank cards in it, photos of children on the screensaver. Imagine getting to the gate for a family holiday you had looked forward to for ages and then finding your phone and bank cards missing? For goodness sake. Have the bare minimum of humanity. Surely you could have asked the airport police to put a message out on the tannoy? Appalling behavior.
Regarding the response below. That is absurd. The correct response to someone handing a staff member an item of lost property is NOT to snatch the item and throw it on a shelf behind the counter without even acknowledging the person handing it to you. If you have been placed in a position where you inform the general public via a review response that correct protocol for WHSmith staff is to be exceptionally rude to customers, then may I suggest that you both need better training.

Wow, where do I begin. Such bad customer service its bizarre. So I received a letter offering me a credit limit increase (I hadn't used the card in almost two years because the credit limit was so low) So I thought, why not? Might make it usable. I applied and received a message saying they needed more info and offered me a link, when I clicked on the link I was asked for a whole bunch of personal financial information including copies of my bank statements!! Absolutely not I thought, when every other card I am being offered can judge my limit based on my credit file info. So I decided to close the account. Simple. When I went online to do so, they wouldn't allow me to, saying I had to call in order to close it, it took 20 minutes and wasn't free from my phone. (Sneaky) Then, over the next three weeks I received over 12 copies of the letter stating I had been refused the credit limit increase (I didn't even want it, I opened a new mbna card the week after, three times the limit they were offering, no fuss whatsoever, no personal info needed. So I was forced to call again (charged again for the call) tried again to close the account. Still kept receiving the letter. And my online statements. App was still open, account still open.... Three premium rate calls later! I lodge a complaint about all the call charges and all the mail. I wait weeks for a response... And guess what. They send me an email saying we have looked into the complaint you made about us not increasing your credit limit (😂) We are sorry we couldn't do so, complaint closed!!! Its now been about two months, the account is still open, I am still receiving mail, still receiving statements, I have no refund for the excessive call charges and no further intention of calling the expensive number which means the account will stay open 😐 Utterly, utterly, useless.
Ha! Update!! Can you honestly believe the response they just posted below?!!! Once AGAIN pretending my complaint was about not being given a credit limit increase. Pretending its my fault (I have a great credit rating and have since taken out two new cards with three times the limit this one has 🤣) Having once again vaguely skimmed the issue and responded completely incorrectly.... Its beyond belief. I didnt want the Credit Limit RAISED!!! I wanted to close the account, and I complained because you charged me almost £30 worth of premium rate calls in order to do so, yet STILL HAVENT CLOSED THE ACCOUNT. What is wrong with you? Is this response below generated by AI?!

A while ago they said 'All tickets £2' to incentivise people to use the bus service. That lasted around two minutes. Now it's changed to fixed fares and it costs you the same to go to the end of the street as it does to travel 25 miles. They have scrapped the all day bundle of tickets for £25 which only saved you £1 a journey but helped me because I need to go to two separate work destinations most days. Now they have limited it to one week and at £32 its two pounds more than 5 day returns? 😕 What's the point in that for people who are using it regularly to get to work? Who is deciding these prices and do they have any idea what they are doing?! At least try something that benefits locals while you are fleecing tourists. And don't even get me started on the fact that they only seem to clean the buses during tourist season. They are utterly filthy during the winter, some days you can't even see out of the windows!

Really useless website. If I select the 'Jobs within 10 miles' option, as I dont drive, it pulls up jobs on the other side of the County, often nationwide. If I select 'Jobs I haven't seen' to narrow down the selection, it brings up the jobs I have applied for! They actually say 'Applied' on them?!! How can I possibly not have seen them?? Several employers have only been able to access the cover page of my CV, some have been kind enough to mention that, but I imagine others just didnt get back in touch, but theres no way to get in touch with anyone at Indeed to fix the issue. Theres no way to attach any letter or note to prospective employers on most of the application processes... And the questions!!! Oh my word the ridiculous condescending questions in the middle of the feed never end... 'Do you know how to count? 'Can you make coffee? I mean, seriously, how much can you 'top up' someones profile. I have answered 70+ questions already! Just send them my actual CV please. That would be a start.
*Update ~ Your response doesn't make any sense whatsoever?! Is that AI? You haven't acknowledged a single one of my issues and seem to think that pretending it's my fault because I am not using the system properly is your best bet? Bizarre.... When I select 'JOBS I HAVEN'T SEEN' It brings up ones I have ALREADY APPLIED FOR?? How is that my fault??!!!

I withdrew forty euros from a cash machine in their bank in Malaga. They charged me almost £12!!! For a transaction that equated to £33. The charge on the screen that I accepted was 4 euros and 32, so how they think it is okay to steal three times that amount is crazy! I tried to contact them but their online form will not process without a national identity card number which I dont have because I am British. Just be careful you don't use their machines if you travel in Spain. They are everywhere.

Really good customer service from Sarann, kept in touch, dealt with issue promptly and politely, thanks.

Oh dear god they are SO Bad!!! I cannot believe people still use this company, everyparcel is smashed or broken or today's was soaked wet though. The state of the parcels when they deliver them, or dump them in the garden is always utterly appalling. I cannot stop anyone else sending my parcels through them but I wouldnt use them myself for a £1000 💷😣