Sarah

Ordered a pair of uggs, had notification from local co-op for pick up. When I arrived no trace of my boots. After reporting to Yodel it took me days to get hold of Office. Tried online chat, messenger, which is meant to be a 24 hour reply took 4 days! Finally after 5 days received a response to an email which in turn asked me to email them back...is this going to be another 5 days until they respond?! Customer service is shocking! Cannot believe that there is no telephone number! I can't imagine my replacement will arrive before Christmas now...

Stated parcel had been delivered but it wasn't there when I went to pick it up.

Parcel left on doorstep in full view, not impressed.

Placed an order last month and still not heard anything and no tracking info available on their website. Chat Now button does not work and no answer to my email. Shocking customer service.