Mohammed Ahmed

GoCompare provided the cheapest Quotation/deal among all the other price comparison website.

Poor customer service.
Expensive for loyal customers.
Poor Refund strategy.

I DID NOT opt in for Auto Renewal (Of my car insurance). However, Vavista charged auto renewal at a higher price without my permission. Even though in the other price comparison websites Vavista's annual quotation was £82 cheaper for me as a new customer. I did not want to pay extra for remaining a loyal customer.

I wanted to purchase the other (cheapest) policy. But Vavista would not refund my money(that the charged for auto renewal without my permission). I had to call more than 5/6 times (needed more than 2 hours of conversation) to chase up the fund. The initial excuses was ''It generally takes 3 days at least to transfer funds", then second excuse was "they took the wrong account number". After holding my fund hostage for 5+ days Vavista offered (as a gesture of good will !!!)to match the price of the other company... few hours before my policy was due to expire.

I could not purchase initially (due to insufficient fund). Later I was left in a desperate situation had to pay a significantly higher price for my yearly car insurance this year. I ended up losing money.

Nightmare experience. Never again Vavista. In my opinion this is one of the worst possible practice of holding on to a loyal customer. The regulators should be monitoring the companies so that the customers don't feel like a hostage and forced to stay in the end.

Ordered ...was expecting for store delivery 3-5 days. No one got in touch to say they messed up the delivery. After 11 days I called and spoke with someone, she said she was going to sort it. No emails No updates. I had to call again following day spend another 40 minutes to chase up the package. Although I was offered £10 gift card compensation (For parking cost twice) but looks like I will have to chase up for that again. They said email will be sent within 24 hours. But it's been 2 days. No update yet. This will be my last time using this company. Very disappointed.

Thank you JBWATCHES for the excellent service.