This company is completely fraudulent. The whole set up is a scam. They claim to be a UK company but everything is drop shipped from India, which means unless the order slips through the net you will be liable to pay VAT and duty when fedex receive it in the UK. When you complain they will give you the runaround for months. DO NOT BUY FROM THEM. They are a total farce. I have reported them to trading standards. It’s a complete con
I had a service plan with them and received some of the worst customer service I have ever had. Spent over 100K on cars with them and their customer service centre treated me like dirt. I’ll never deal with them again. Avoid like the plague.
Without a shadow of a doubt, the best company I have ever dealt with. In a world of fly by night internet driven fake companies, their customer service and their items are just a different level. The benchmark that other companies should follow ❤️
2025年6月23日
自発的なレビュー
ThruDark からの回答
Hi David,
Thank you for taking the time to leave a review, absolute legend! We value your feedback and are committed to maintaining this standard of excellence.
I have never ever dealt with a worse company. PLEASE do not be tempted to deal with them. They are absolute charlatans. The whole thing is a total scam. I bought a watch strap and a phone case. They kept my money for TWO WEEKS, despite the fact that my order said “in stock” A month later my order arrives (not cheap - it was £108) - the phone case doesn’t fit my iPhone 16 pro properly, I put the watch strap on (magnetic) and my watch fell off and landed on a wooden floor because the magnet is in NO WAY strong enough. I asked to return the items - I sent them back AT MY OWN COST. The items sat in customs in the Netherlands for two further weeks, and Alcanside “REFUSED TO RECEIVE” the items from customs. They were sent back to me (again at my cost) and when you try to speak to them you get the constant runaround. I’ve already started legal proceedings against them - they are absolute FRAUDSTERS, and I can prove it. BY FAR THE WORST COMPANY EVER!!!! PLEASE TAKE MY ADVICE AND AVOID AT ALL COSTS.
2024年11月1日
自発的なレビュー
Alcanside からの回答
Hi David,
Thank you for sharing your feedback, and we sincerely apologize for the frustrating experience you’ve had. This is not the level of service we aim to provide. Please contact us directly at j.vanmeines@alcanside.com so we can investigate this issue and find a resolution as soon as possible.
This company are scam artists. They took 300 grand of kickstarter pledges and then refuse to communicate and provide shipping updates. AVOID AT ALL COSTS
UPDATE: since Trustpilot do not give me a right to respond to your pathetic comments, I just thought I would edit my review. You ARE scam artists. My products were delivered TWO MONTHS later than scheduled with NO RIGHT to cancel. On top of that, the postage cost more than the product. YOU ARE A BUNCH OF CHARLATANS
2024年8月19日
自発的なレビュー
Ivana Designs からの回答
Dear David,
We’re sorry to see your review and would like to provide some important clarifications regarding your order. Your order has already been shipped and successfully delivered on November 14, 2024, at 12:05 PM via Passport (Tracking: PG5622524403GB – track here: https://track.passportglobal.com/PG5622524403GB). We sincerely hope you are now enjoying your Alpha Pillow. ❤️
While we understand the frustration caused by unexpected delays, we have worked hard to keep backers informed throughout the production journey with transparent updates, photos, and videos.
Referring to us as “scam artists” is not accurate, as our team has consistently fulfilled 30+projects and gone above and beyond to deliver on our commitments.
We kindly ask if you would consider editing your review to reflect your actual experience and withdraw the false claim.
We truly value every backer’s trust and feedback, and we pour an enormous amount of care and love into creating these products.
Thank you for supporting our project, and we hope the Alpha Pillow brings you lasting comfort.
Without a shadow of a doubt, the worst holiday company I have ever had the misfortune to deal with. They have a total disregard for their customers and only care about getting paid. Their customer service is just simply awful.
I would give them ZERO if it was possible to do so. They are the worst holiday letting company I have EVER dealt with. Their customer service is ATROCIOUS and they ruined a holiday for my family and I due to their useless set up. Avoid like the plague
There’s no better company on the planet than Moment. Highest quality products, and the absolute best in customer service. A company truly made by creatives, for creatives.
We really appreciate you taking the time to leave a 5-star review! We are delighted to hear you're pleased with your TrueConnect! If we can be of any assistance, please do not hesitate to contact us.
Terrible. Bought 6 and only 4 work. When I contacted customer service I was told to open a Dropbox account and upload a video of the cable while it wasn’t working!!! They’re not worth 50pence - the whole set up is a scam, a person in the UK who started a company selling cheap tat from China
It’s not a cable company, it’s a marketing company. Don’t waste your time or money