MB

Mr Bruce Rowles

英国

レビュー

Hulltrains のレビュー

5つ星のうち1の評価

Early morning Train to London 6.27…

Early morning Train to London 6.27 significant delay

Returned to Kings Cross after appointments for open return next Hull Trains service was over 2 hours to wait,which was OK ish but
Then was seriously delayed on way back to Brough averyy long day indeed.

Tried website delay repay which did not work .
Tried phone line and was answered by a machine!

They have no intention of Compensating anyone
or getting you to your meeting.

2026年2月3日
自発的なレビュー

Hulltrains からの回答

Thanks for your feedback, I'm sorry to hear that you were affected in both directions by delays to your journey. Your southbound delay was due to a signalling fault and a level crossing barrier failure at Eastrington for which you have lodged a Delay Repay claim and been paid. I cannot see a claim within our Delay Repay system for your return journey and you have not mentioned the time of this in your review, so am unable to confirm why you were affected. Our Delay Repay claim system will allow you to make separate claims for each affected journey so that you can be paid quickly and in the payment option of your choosing. As my colleague in our Customer Relations team has mentioned we'll gladly help you do this if you are having issues. Your ascertain that we have 'no intention of compensating anyone' or ' not getting you to your meeting' is wrong, we will always try to do the best by our customers and provide support where we possibly can, which is why we are currently the company's leading UK rail operator for customer satisfaction as rated independently through the Rail Customer Experience Survey.

Jim Lawrence Lighting & Home のレビュー

5つ星のうち5の評価

Great products and staff

Regular customers.
Great products and very helpful staff.
Not cheap but good quality.
Many thanks
Bruce

2025年2月5日

Jim Lawrence Lighting & Home からの回答

Dear Mr Bruce Rowles,

Thank you for taking the time to share your five star review with us. We appreciate you sharing your kind words and we will be sure to share these with the rest of the team here at JL.

Warm Regards,
The Jim Lawrence Team

YourParkingSpace のレビュー

5つ星のうち4の評価

Very convenient space but small and up…

Very convenient space but small and up a dark alley.
Setting up the account was slow and too many questions but hopefully that is just once.
Booking the space and using it was easy.
Many thanks

2026年1月6日

YourParkingSpace からの回答

Hi Bruce,

We appreciate your feedback and are glad booking and using the space was easy. We'll review the account setup process to improve the experience moving forward. Thank you!

Kind regards,
Ryan @ YourParkingSpace

Microsoft のレビュー

Cotton Traders のレビュー

5つ星のうち5の評価

Trousers are a more comfortable fit…

Trousers are a more comfortable fit than
Previous order. More generous around knee and calf, much better thanks.
I'll get some other colours.

2025年8月31日

Cotton Traders からの回答

We're happy to hear the trousers offer a more comfortable fit this time. We appreciate your feedback regarding the sizing, and we're glad you're pleased.

Mbna のレビュー

5つ星のうち1の評価

MBNA lost my £1000

Paid £1000 into my account which disappeared.
Any number of endless calls and waits but no resolution and no money.
They seem determined to delay you so much that give up.

2025年6月18日
自発的なレビュー

Leeds Bradford Airport のレビュー

5つ星のうち1の評価

Welcome to Yorkshire please lower your standards.

Appalling location and access.
Hostile rip off drop off and parking
Grim outdated buildings and facilities, I have been treated better in the 3rd world.
Hope their ATC and Servicing is better than their front of house appearance.

2025年6月15日
自発的なレビュー

Leeds Bradford Airport からの回答

We are sorry to read of your recent experience at Leeds Bradford Airport (LBA). A poor experience is not the lasting impression we wish our customers to have. If you wish to discuss this further, please can you email customercare@lba.co.uk. Thank you, LBA.

APCOA UK のレビュー

5つ星のうち1の評価

Appalling experience of hospital…

Appalling experience of hospital parking app that simply fails to work resulting in £130 charge for a £5 ticket.
9 other tickets and appeals also failed even though we tried to pay.
The owner of the car was at deaths door in A&E but APCOA cannot resist extortion.

2025年3月17日
自発的なレビュー

APCOA UK からの回答

Thank you for your Trust Pilot Review.

Your feedback is very important to us, and we value any feedback we receive.

Please reach out to me via tpreviews@apcoa.com

I will be happy to assist you.

Please give as much detail in the email

Location, Registration etc

Kind Regards

Customer Service Team
APCOA UK

Vertu Motors のレビュー

5つ星のうち1の評価

Very uncomfortable with Bristol Street…

Very uncomfortable with Bristol Street Motors trying to take money without any deal or agreement discussed or authorised.
All the tricks?

2025年3月17日
自発的なレビュー

Vertu Motors からの回答

Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPBR1803 Kind regards Dawn

Baxi UK のレビュー

5つ星のうち1の評価

we have several policies with BAXI

we have several policies with BAXI

We regularly get reminders about services due (already paid for) but no clue about which property ,which means they dont get done.

If you are reminding me lets start with a site address

2025年2月21日
自発的なレビュー

Baxi UK からの回答

We are sorry you have needed to express your frustration on our Trustpilot page, we are bitterly disappointed we have not met yours or our own expectation.

If you would like to raise your dissatisfaction with our complaints team, please send an email with your details and we can contact you to discuss the situation further.
Email: customer.relations@baxi.co.uk.

With regards, The Baxi Customer Service Team

nhsapp.service.nhs.uk のレビュー

Paypal のレビュー

Flogas Britain Limited のレビュー

British Gas のレビュー

5つ星のうち1の評価

Non Existent customer support

British Gas produce thousands of threatening letters emails and text.
You cannot reply by email ( no reply allowed)
You cannot reply by phone, they are too busy to talk to a humble customer.
You cannot write to them as there is no address on their bill and if you find there HQ it is simply ignored.

2024年4月19日
自発的なレビュー

British Gas からの回答

Thank you for the review Mr Rowles, it's very disappointing to hear that it's been so hard to reach us through many different channels. I'll be happy to look into this further for you, please send a DM to @britishgashelp on X or a PM on Facebook using https://m.me/britishgas & include #Trustpilot & a copy of your review along with your full name, address & DoB. If you don't have access to do this, you can use the webchat option via the website or app, Helen

British Gas Lite のレビュー

5つ星のうち1の評価

New Occupier nightmare

I sent them all details on email for outgoing tenant and new Tenant, the simply replied UNMONITORED EMAIL AC and that they would not read it!
No helpline ,so went on infernal webchat to India and eventually got all information to them and they then said although they had it they would not apply it without the TR1 from our Deeds .
is this a scam?

2024年4月18日
自発的なレビュー

Paypal のレビュー

5つ星のうち1の評価

Shocking Inefficiency

I used to use PayPal and it was market pioneer.
The it got awkward and complex.
I had to use it for a project and find it non functional, obtuse and illogical.
The helpline is an answerphone.
The online help just offers you a thousand problems you have never heard of.
Reaaly Bad.

2024年4月17日
自発的なレビュー

Hive のレビュー

5つ星のうち1の評価

Very difficult to sign up.

Very difficult to sign up.
Even more difficult to get help.
Technology should help not complicate basic functions like heating.

2024年4月13日

Hive からの回答

Hi Mr Rowles, sorry that you found sign up difficult. We would like to help. I will contact you directly to see if we can help to resolve any issues. regards ^The Hive Team

E.ON Next Energy Ltd のレビュー

5つ星のうち1の評価

Shocking service,

Shocking service,
no reply to written Complaint.
Don't answer phone .
Bump up charges , over charge add penalties ,impossible to communicate.
Simply appalling.

2022年2月22日
自発的なレビュー

E.ON Next Energy Ltd からの回答

Hi Bruce, I'm sorry hear you've not heard back from us, we're a little busier than usual at the moment and we're speaking to everyone as quickly as we can. we're also available on all social media channels 7 days a week, if you'd like to pop us a message we'll be with you.
Thanks- Emma :)

RAC Breakdown Cover のレビュー

5つ星のうち1の評価

Appalling service

Appalling service, would like to give 0 star.
My sons Broke down on A1 at 8pm with 4 people in car did not get to bed till 4am.
Shocking communication, if you had been honest 3 or us would have taken an UBER or caught the train instead of which we got the endless lie of we are nearly there.
Driver
and the passengers will never trust the RAC again.
The last time I needed you 5 miles from home you took 5 hours.
Your advertised recovery times are garbage.
Dont promise something you have no intention of delivering, try a little honesty.


Long standing member( soon to be ex)

2021年11月15日
自発的なレビュー

RAC Breakdown Cover からの回答

Hi Bruce,

I am sorry to read that you have been left disappointed in your experience with us. This is certainly not the service that we aim to provide and I can appreciate the frustration this must have caused you. If you would like us to look into this matter, please fill out our complaints form via the link below and our team will assign a case handler to investigate this accordingly.

https://www.rac.co.uk/complaints

Thank you,

Conor

The Independent Pharmacy のレビュー