Alice Zao

PlusNet uses OpenReach to install the new fibre (drill into your home with a new physical fibre connection), but the technician never turned up, nor informed me even though we had texted each other for a definitive time of arrival etc.
When I complained, a new technicain came in 4 days that included a weekend. He took 40 minutes to do the work, told me some basic steps if certain problems via the lights on the new connection box.
No time did he warn me that ALL my devices (TV, printer,sound system and mobile/desktop/laptop (all Apple products) would need to be reinstalled with passowrds, updates etc.

DO NOT SIGN ON WITH PLUSNET!
They have been advertising recently, do not use them.
I've been with them for 5 years and recently upgarded to their Full Fibre offer; it wasn't a big financial increase so I signed up for the new plan, promising faster speed etc.
Firstly they use OpenReach, an outside supplier, to install the new fibre (drill into your home with a new physical fibre connection), but the technician never turned up, nor informed me even though we had texted each other for a definitive time of arrival etc.
When I complained, a new technicain came in 4 days that included a weekend. He took 40 minutes to do the work, told me some basic steps if certain lights flickered on the new connection box. No time did he warn me that ALL my devices (TV, printer,sound system and mobile/desktop/laptop (all Apple products) would need to be reinstalled with passowrds, updates etc.
5 days later and 6 called to technical support at PlusNet, I am still not able to use my devices as before.
When they install new fibre, they should make sure that all connected devices within the home function properly before they leave. At least warn me of this!!

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