Chelsie

Today i visited Boots pharmacy on Cornmarket Street in Oxford.
This has to be the worst pharmacy in the whole of Oxford. Awful waiting times and awful staff. Today I waited 40 minutes from 5pm to 5:40pm in the pharmacy queue. When I was finally served i was told my repeat prescription that has been with them for over 1 week now still isn't ready and that I'll have to wait another 40 minutes for them to dispense it! told the pharmasist I couldn't wait and that I have now been out of my medication for 2 days. She didn't care in the slightest and didn't do anything to help me get the situation resolved or inform me that I could apply for an emergency prescription.
Absolutely disgusting service from the staff here and not to mention the 1-2 week wait for patients repeat prescriptions to be processed leaving patients in a situation where they do not have the medication they need. My medications prevent me from having a stroke or a heart attack this poor service from this pharmacy has now put my life at risk.
I work in a similar setting myself and this is definitely not the way to be running this service.
Avoid this pharmacy at all costs if you can as they put your life at risk!!

Excellent customer service from Rob in the Swindon store (fishing department) today. Thank you.

I ordered some black jeans and when they came they were pale blue, product had been mis-labelled by the warehouse. Darren the customer service advisor was super helpful and offered me a refund as well as a free delivery code if I want to re order. He really went above and beyond and I can't fault the customer service I received.

Despite all the bad reviews on here I cant say I've ever had bad customer service. My wifi went down on 27th of March and I hadn't been able to use it until yesterday but this is because I didn't call them straight away to get it sorted. When I did call them they carried out a check on my router and found this wasnt the issue there was an issue with the broadband itself. My broadband/faceplate on the wall is owned by BT but this was not an issue for the sse team. They contacted BT for an engineer to come out, to which I was surprised with the current covid-19 situation going on. The engineer came out after 4 days of raising the issue and replaced the faceplate that was causing all the issues (old had rusted). Sse also reimbursed me for the months service I lost. Brilliant service provided! Will be sticking with them for a long time to come!