sean campbell

Hi Sean,

I'm really sorry to hear about the trouble you've experienced. This certainly isn't the level of service we aim to provide and I completely understand how frustrating this must be. I am sorry to hear about your experience so far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review?

Thank you,
Yodel Team.

We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Thank you for taking the time to leave a review. I am pleased that your case was brought to a successful conclusion.

Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660

Leanne Rowley
Client Care Partner

Good Morning Sean,

Thank you for your feedback.

All customers whom have provided an email address to us whilst ordering should receive an email from our courier partner the day before delivery.

Upon looking into your order, the order was placed 07.09 and the delivery was made 17.09 so this had been delivered in 10 days.

Our Customer Service team is available for free via phone on 0800 5300 141 or via email to customer.service@dormeo.co.uk.

Best regards

Dormeo UK

Good evening,

Your order was placed on Wednesday 26th May after 4pm.

Orders placed after 4pm are not dispatched until the next day (https://www.thecartridgecentre.co.uk/pages/shipping-information).

Therefore, your order was dispatched on Thursday 27th May & was delivered by Parcelforce and signed for by you on Friday 28th May at 10:31.

Your order was delivered on time.

Kind regards,
Michael

Good Morning Sean

We have your account details and will contact you with regards to your query.

Many Thanks

The Viking Team