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Dear Customer,

We’re really sorry to hear about your experience, we completely understand how frustrating this must have been for you. This isn’t the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel? One of our team members will personally reach out to you and resolve this as quickly as possible.

You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!

Regards,
Lyca Mobile Trustpilot Team

Thank you for bringing this to our attention. We're very sorry to hear about the difficulties you've faced accessing your funds.

We take this seriously and want to resolve this issue as quickly as possible for you. If you could respond to our request for further information, our team can review your case and assist you promptly.

Kind regards,
Paragon Bank

Dear Customer,

We are sorry you have not been able to get through. We understand your concern. Our lines can be busy at times. We take on board your valuable feedback, as it's our customers who allow us to constantly improve our service, products, and offers.

Further to our telephonic conversation, thank you for your confirmation that you are able to use the service without any issues. For further assistance, please reply to trustpilotreview@lycamobile.com

Regards,
Lyca Mobile operations

Thanks for your feedback which we've reviewed. We’re sorry to hear you've had a bad experience with us and we hope we've now addressed your concerns. If you'd like to discuss this matter further, please contact us by calling us on 0330 380 1181 (Monday to Friday 9am - 5pm, excluding bank holidays) or by sending an email to businessdesk@oaknorth.co.uk

Hello - we're really sorry that you have had this experience with some of the users that have reached out to you regarding an advertisement you have published on our platform. We assure you that this is not the experience we want any of our users to have. Please understand that in no way do we support "time-wasters" using our platform to conduct transactions as we understand the negative impact that this can have on the buying and selling experience. However please note that in certain cases users can be a bit slow to respond during the week based on other commitments such as work, kids, schooling, etc. That being said we would advise that you give these users a day or two to respond to you, however if you are waiting longer than that for a response we would then encourage you to get into contact with us (via live chat or email)https://help.gumtree.com/s/contact-us and report these users, so that we can research this matter further and take the appropriate corrective measures in accordance with our policies and procedures. We look forward to hearing from you.