Paco Delgado

Easy, quick and highly recommended

Great experiance

Great service by Ben, looks like a trusted company and I would recommended , my only disappointment was the roof of the car was really dirty, the company accepted this and they refund me £300, hopefully the
Proper roof cleaners will cleaned
Ben is a super young lad with lots of knowledge I recommended.

Again for the second time in few weeks this terrible company overcharged me and like everyone here they take your money they keep details of your credit card and it’s no way to canceled, customer service is non existent a simple van hire for 3 hours they are charging me £130 even do I return the van with more fuel and 40
Minutes early, BE WARN DONT TRUST THIS COMPANY

Brilliant service

Well I have own a Range Rover but started with water getting trough the windshield, I check this and I found that it’s a very common issue on them, I check and it’s clearly a manufactured fault and so obviously contacted Marshell dealers in Cheltenham, basically I had to pay to them for them to say that Range Rover would not pay and I had to pay £240 for them to tell me what i already knew and the reason why I taken my car to them. The staff at marshel inc the manager were very nice and he give me a 1/2 price due to me been obviously very disappointed. If I knew I was going to have to pay £240 just to look at it and say yes it’s water entering the car I would have pay a different garage to do this job.
I’m warning anyone to be careful and don’t get stunk like me. I was going to purchase another Range Rover but after the decision by them I would not be buying not be recommending this car to anyone

Horrific experiance with o2 customer services, nothing different from what everyone have already say about their experiences my is as bad if not worse.
Even do when you ask for a dead letter they don’t send to you, when you write to their complaint department they don’t reply when you pay even do you own them nothing they still send you a letter from a debt collector.
Well I have one phone line left on my wife business name I will be cancelling just got the PAC code and o2 can go to hell. Ah I be emailing my experiance to over 5000 costumers of my, I don’t want to see them going through what I just been through ( just got my PAC code from my business account and join Vodafone)
MAYBE WE
SHOULD ALL THE BAD EXPERIENCE GET TOGETHER AND TAKE O2 to court?

I have given this hotel several chances, but unfortunately the same issues I experienced a few years ago remain unresolved.

I travel to Gran Canaria at least four times a year. As I usually stay in five-star hotels but do not use facilities such as pools or spa, I occasionally choose a four-star Hotel instead. This was my fourth stay at Gloria Thalasso in San Agustín and, regrettably, it will likely be my last.

My expectations were simple: a clean hotel, friendly staff, and a pleasant atmosphere. Unfortunately, the experience did not meet these expectations. Upon arrival, we had to walk through an entrance area crowded with people smoking. As we passed through the glass doors, a guest with a bicycle nearly collided with me.

Reception was busy, yet staff appeared inefficient. The receptionist was polite but lacked confidence and did not provide a welcoming check-in experience. After completing our details, she asked if it was our first visit. When we replied that we had stayed several times before, she simply said, “Oh, so you know where everything is,” which felt dismissive. Shortly after, a male staff member interrupted and took over without acknowledging us or excusing himself.

During our stay, I became trapped in a lift, which was a particularly unpleasant experience. When pressing the alarm, the speaker was extremely quiet and only in Spanish, making it impossible to understand. I later raised a complaint and questioned whether the lifts are regularly serviced and compliant with safety standards.

Departure was equally disappointing. Due to long waiting times for the lift to reach our room (floor 3), and following the previous incident, we chose to carry our suitcases down the stairs, which was not ideal. At reception, we returned the towels and received our deposit back, but there was no courtesy, farewell, or even a simple “thank you.”

With each visit, I feel the hotel experience has declined. Staff attentiveness, particularly in the breakfast restaurant, is lacking. On one occasion, after placing food on the table and briefly returning to collect sugar, I found my food and freshly made coffee had already been cleared away. A small amount of attentiveness would greatly improve the guest experience.

That said, the hotel rooms are comfortable, clean, and the staff are generally polite. The location is convenient, being close to the seafront. However, parking is problematic for guests with hire cars, and reception lacks professionalism.

Overall, the hotel delivers what might be expected of a basic four-star property, but it could be significantly improved. Addressing the reception service, smoking at the entrance, parking issues, lift safety, and attentiveness in the breakfast area would make a noticeable difference

This time we had such a bad time on arrival to Birmingham we gone to book in our luggage at 7 am we were exactly two hours before departure to be told that we had to wait 10 mints as they were ready, ( we had arrenged to meet some friends at the departure lounge for breakfast as we were to say goodbye, we waited and told our friends we were a little delayed but we won’t be long, after 20 minute I ask again and they say our fly was to be change so they won’t be long, after 35 mits I received a text from jet2 that our flight was going to be delayed and were to be expected to depart at 10.40.
So we waited and we were approach by jet2 staff and they say that we were not to seat together as the aircraft is a smaller and that they will
Get us on that flight but not seating together on the extra leg seat we prepaid. ( we book this flight with extra leg room due to I suffer from back problem and also my wife she’s scare of fly so we always book extra room and this dosent come at cheep price) so I explain to one of the staff but various jet2 got involved and I say well can’t go if this is the case, they reply and say well it’s your choice!! I say no it’s not my choice I pay for my choice to be seating together and extra leg room seats, one of the staff starting laughing ( really don’t found this funny) so we gone to the jet2 office and again telling me well it’s what it’s and we see what can we do? ( I have not seen many passengers going before us so I question why it’s that we are the o es to loose out? Anyway after a wild they told s that they manage to get us together. So we book in out suitcases and head off to departures which by this time our friend had left so we
Missing our time together.
On the aircraft was no good serve which it’s not great when one flight for over 4 hours. We arrive in Las Palmas and had to wait for an hour to get our suitcases and arrive at the hotel were the entrance are full of people smoking right in the door, got to reception and we were treated like if we were catching a bus. Hotel was fine and on departure the hotel again not even say a thank you for booking not even a thank you have a good journey. So I am questioning if I be using jet2 again

Waiting for over a year for a refund they promised and no refund and no response. Check it here and you see the last response from booking .com was 7 years ago so don’t even try to book with this company if you not prepaid to loose your money

Just shocking to visit the Evesham store, this store has no care in the world about their standards, was totally shock to see how this store was inside it was not great at all most of the walk through were full of pallets with goods and when I go to the garden area omg this was a total bombshell a hazard to customers a terrible image to the range and so I left with no plans to ever go back

Not just a bad service but also when you write to the complain t department they back their own bad staff so I won’t be recommending not using this takeaway

As expected terrible service, 2 hours delay and no communication from any member of staff, then even do I pay for priority boarding this was not given as they just told everyone to go at the same time so don’t waste your money, follow by putting us on a Malta airlines ( old, dirty And the staff were not friendly at all, I won’t be booking with Ryanair again

Real shame that I book this with you on the beach and there is no way to comunícate direct to talk to some human it’s imposible for this reason I don’t think I be booking again.
The automatic response from On the Beach is that is that by using automatic response it be quicker!!!! Yes it’s quicker to frustrate real humans and faster and more efficient to loose customers just like me. Maybe this company don’t need customers?
Ref your reply!!! A little too late, I don’t feel like to go on a chat pre automatic reply’s thank you, all I wanted was to speak to a help desk not a computer generated reply’s

Always looking after customers

Just going around in circles and still in same situation not knowing if my flight be cancel or not, I’m on a competition and for this I wanted to make sure my trip is safe, I understand that on the Beach but it’s been very frustrating to just get to talk to someone from your company and all I get is that on the Beach don’t want to know about the flight ( I purchased a pack holiday inc flight) and Ryanair won’t rein-verse the only way is if they cancel !!! It’s very infair basically no one take responsibility and I the customer have to obey and if they cancel is the only way I get my money back and on the beach clean their hands by saying it’s nothing to do with them and that’s if Ryanair cancel they would let me know ( so should I stop my last payment? Take my losses or just take my chances and if they cancel my flight I will not be able to compete !!! What a nightmare

very nice member of staff and good item

Book a package holidays nearly a year ago, I recently hear about Ryanair cancelling many flight in with I am concern about it as I m also going on a competition. I had no way in contacting this company except on line help desk but no human on board. I contacted first on 16th August and today still no answer , I just wanted to make sure I am getting there and not getting cancel by the airlines a few days before, I contacted the airlines and they say they cant help me and that if they cancel i get an email ???? so I try to cancel this flight and get another airline and if I do this I lost my full money for the flight ( not fair really) now if I cancel the trip I lost most of my money even do its 65 days from departure when I started this query< I don't think I be booking again with this company, very frustrating and unfair. also i notice here the answer to most reviews are the same, MYB13939937B

Very easy to buy just wish of the staff have a little more knowledge about the products they sell

Just a joke that if I cancel my fully pay policy van insurance they are to charge me £75 plus £3.90 plus £55 when I still have 3 over 3 month already pay. Be warn as basically they will charge you even do you already have fully pay for the year