英国
Origins のレビュー
DREADFUL CUSTOMER SERVICE!! AVOID! Apparently they're owned by Estée Lauder now. They clearly don't care about the Origins brand. It feels a bit like the Marie Celeste when trying to speak with them.
After much effort, I managed to speak to someone from manufacturing at EL, who was curt and uninterested. Don't bother with this company, you'll end up disappointed!
Desenio のレビュー
I'm glad I've only ordered one print and frame. Generally disappointed tbh. The photo I sent was much brighter than the print that eventually arrived. In fact I would say that the print looks very dull and miserable, which is exactly the opposite of what I was trying to achieve. I contacted the company, and correspondence takes some days, and was told that their non glossy paper absorbs the light and results in a darker print. They told me that next time I should lighten up the photo myself to accommodate their printing. No offer to reprint it for me. As I say, I'm glad I've only ordered one.
Desenio からの回答
Hi Jayne,
We’re truly sorry to hear about your experience, and thank you for taking the time to share it. We completely understand how disappointing it must be to receive a print that doesn’t reflect the brightness and mood you were aiming for — especially when the original photo meant something to you.
Your feedback about the paper, the outcome, and the lack of a reprint offer is taken seriously. We’re genuinely sorry that this left you feeling disappointed rather than excited about your order. Thank you for your honesty — it helps us see where we need to do better, both in setting expectations and in how we handle situations like this with more care and empathy.
Best regards
DESENIO
Contempee のレビュー
Absolutely love my new tree and pot, it looks amazing!!! Beautifully packed and easy to assemble. So happy with my purchase! I'll definitely be getting more items.
Contempee からの回答
Jayne guest,
We're happy to hear that you love your new tree and pot! We're so glad the assembly was easy and the packing was beautiful. Thank you for your positive feedback; we appreciate it!
Kind regards,
Contempee
RHS Plants のレビュー
Great communication and lovely healthy plants delivered in safe and secure packaging. I would recommend.
IN'n'OUT Autocentres のレビュー
Great service from the staff. Very polite and respectful. Quick service, great communication.
IN'n'OUT Autocentres からの回答
Thank you so much for your kind words Jayne! We're thrilled to hear you had a positive experience with our team and look forward to welcoming you back in the future! Thanks Louise
Matalan のレビュー
Beware! The items being sold on the Matalan website are not necessarily being sold by Matalan. Lots of items are from 'guest' suppliers. If they fail to be delivered or you want a refund, it makes things a lot more complicated. My understanding is that I bought it from Matalan, so my contract is with them, but they tell me that this is not the case. Buyer beware.
Matalan からの回答
Hi Jayne, thanks for taking the time to write your review with your feedback, if we can help you in anyway then please get in touch with us via your online account on our website. Thanks Matalan
The Range のレビュー
Disappointed that my Range Partner product arrived damaged. On phoning the Range they seem to be saying that the onus lays with their partner company and that they'll email them to find a resolution.
My understanding is that my contract is with the Range as that's who I bought the product through (Sale of Goods Act) but they seem to be saying it's with the Partner! On calling the Range it's impossible to speak with a team leader as they don't talk face to face apparently, and there is absolutely no way of escalating a complaint! Buyer beware!!!
The Range からの回答
Hello Jayne
I am sorry to hear about the issues with your order. I understand that this item is sold and dispatched by our Range marketplace retailer. I can confirm that a ticket has been located where our customer care team are discussing this matter with the retailer directly to reach a satisfactory resolution.
While I appreciate that you placed this order through our website, it does advise on the product page that this is Sold and Dispatched by The Range Marketplace Partner and As per our terms and conditions that have been agreed to by yourself when checking out;
Where Goods in Your Order are sold by our Range Marketplace Partners, it is their sole responsibility to process any returns, cancellations, and refunds
associated with Your Order.
When buying items like this one, your contract of sale will be with our Retailer instead of us.
Kind Regards,
Yasmin
The Range のレビュー
I don't recommend buying items from their 'Range Partners'! These companies just use The Range as a front for selling their items and when things go wrong and you're delivered a faulty item, The Range aren't able to refund or help with returns forms/labels. The Range contact the seller and give them 4 days to reply. You have no contact with the seller.
I'm not happy as I bought the item from The Range and the Sale of Goods Act says that my contract is therefore through THE RANGE (not their agents)
Also, it's not possible to speak to a team leader on the Range phone number and no where on their website to raise a complaint.
The Range からの回答
Hi Jayne,
We're sorry to hear about the issues you've encountered with your online order. Rest assured, this is not the usual experience we strive to provide at The Range.
We couldn't locate your order number based on the information provided. To help us investigate further, could you please visit https://www.therange.co.uk/contact/ to fill out a contact form or update your review with your order number?
Once we have your order details, our team will look into your concerns promptly and provide you with a resolution or an update as soon as possible.
We hope to resolve this for you swiftly and that you'll still consider shopping with The Range in the future.
Kind Regards,
Yasmin.
Paypal のレビュー
Is PayPal run by Fujitsu?
If they tell me to update the app again I shall self explode! There is no update! Why is PayPal shutting down as soon as you open the app??? So many people are experiencing this problem! Please sort it out!
Richer Sounds のレビュー
It's such a pleasure buying anything from the Bristol store. The staff are super knowledgeable and helpful and are so willing to help if you phone up or go into the store. We'll definitely be buying more from richer sounds! And the prices are so competitive too!
FRASERS のレビュー
things have changed since their new return policy was brought in. Unable to call them via phone. Unable to change an order online (even within minutes of placing the order). Very poor customer service.
FRASERS からの回答
Hi Jayne,
Thank you for taking the time to leave a review, we're sorry to hear this.
Please get in touch with us directly on any available platform and we can look
into this for you.
Sorry for any inconvenience, we hope to hear from you soon.
Kind Regards
Angela
Customer Services
Octopus Energy のレビュー
Didn't have to wait long for someone to answer my call. Christina happily provided all the answers with a great sense of humour. Much appreciated!
Aquabathrooms Bristol のレビュー
We have just had 2 complete bathroom refits done with Aquabathrooms and we're so pleased with the results! Our fitters, Matt and Jack, we're brilliant throughout and nothing was too much bother for them, they worked so hard to get us the results we wanted. It was also great to have the support of the office team whenever we needed it. Thanks guys, couldn't be happier! We can definitely recommend Aquabathrooms!
Aquabathrooms Bristol からの回答
Thanks for the lovely review Jayne. We are so happy that you are pleased with your bathrooms.
The team at Aquabathrooms Bristol.
