Desenio レビュー 2,882

I never received my 15% referred by a friend from this my first order,, I copied the code however there was nowhere to enter it at checkout

This has been one of the most disappointing online shopping experiences I’ve ever had.
The prints I received look nothing like the images advertised on the website. I have photographic evidence showing the colours are significantly duller and flatter in real life. The company even admitted that their product photos are taken under enhanced lighting, which means the images online do not accurately represent the actual product. That is misleading.
I paid £5.99 for delivery, and now they expect me to pay £9.90 to return items that were not as advertised. The packaging they used does not justify this fee — the prints arrived rolled together in thin cardboard with no protective materials. Calling this “special packaging” is simply untrue.
Their customer service is robotic, repetitive, and completely unhelpful. They keep copying and pasting the same scripted responses without addressing the actual issue. They refuse to refund either the delivery fee or the return fee, even though the product does not match what they show online.
Based on my experience, the product presentation is misleading, the return policy is unfair, and the customer service is exactly as poor as many other reviews have described. I will not be ordering from them again, and I hope this review helps others avoid the same frustration.

Easy to use website, lots of choice, fast delivery and good quality prints. The gallery wall tool is useful too!

Terrible customer service. I had previously ordered from them without issue .. however I ordered over £150 of prints .. delivery company have lost the delivery. Contacted Desenio… palmed off with AI or promises of contact but they have not called and only replied to one email that wasn't an AI response. Really very frustrated. Not much I can do… there is no number that you can call to speak to a person.

I would not recommend … on the off chance that Desenio are reading this .. perhaps you could look into my order 26763796

Great selection of prints at affordable prices

I am utterly dumbfounded and flabbergasted at the state that parcel arrived in! I paid over £40 for three prints and I essentially received three squashed and damaged piece of paper!

I would expect prints to be rolled up into a tube container be posted out instead they were sent in a long rectangular box and folded in on themselves.

When the parcel arrived, I thought they can’t possibly be my prints. I couldn’t believe at the absolute date of them. They are unusable, scratched and have fold lines through them. Why on earth would you send this out to any customer????

If there was a minus 5 stars, I'd use it!
Ordered on 30th January, no sign of my order....I've emailed, checked tracking, used the delightful bot to chat. Zero success, they don't care! I've just today completed their complaints form. I've little to no faith. Site looks great! But, i think it's a SCAM! Beware folks!!

Lovely prints at great prices. Easy to use site

TRYING TO INPUT ADDRESS AND WOULD NOT ACCEPT > FOUND MY OWN WAY ROUND???

Bought my prints from here they were such good quality. I decided to buy the frames from here also. Great service

Easy to chose different frames and mounts and to see what your choice looks like

Good quality prints and wall art in a variety of sizes

Easy to order. Print arrived safe and sound. Well protected and in a reasonable time. It is exactly as viewed on line.

Ordered print & frame which got lost by the courier. Then when they came to resending the print it was out of stock & they said they couldn’t print it. Bad service, wouldn’t try to buy from them again

Love all the prints and very reasonable prices. I've ordered a few times now. Really great quality.

Ordered on the 19th January. Evri said they would deliver on the 22nd January but it never came. After a week of trying to tell Desenio the parcel was missing they sent another parcel out. It’s now been 6 days and the tracking still hasn’t updated so I guess this parcel is lost too. It’s not even with Evri. Just keep getting AI responses. I want my order and I want compensation!!!

Lovely prints, quick and easy to add to basket and checkout

Excellent service. Hugh variety of art to suit every room and taste. My print was just what I wanted, beautifully wrapped and delivered promptly.

Your website wants to default to an incorrect delivery address.
As a result we will collect from the EVRI shop which is a real pain!!!

Ordering was easy, will let you know how delivery and product were when it arrives!