Gemma D

I wouldn't even give them 1 star at this rate, they don't deserve any.

I had initially lost my phone, and then found it, however, it has been severely damaged and is completely non-functional. I filed my claim and have been ignored ever since, not even an acknowledgement email to say they are beginning to work on my claim, or any updates, despite emailing on three occasions now.

I am now left in a position where I do not have any money left in my current account (there is some in savings) and I can't access my banking apps to transfer money across because they are sending passcodes to a phone that is only a bright screen and does not work.

There are no phone numbers anywhere for this
'claim sorted' and they don't seem to care that I am left without a phone or access to money. I will now have to go and buy a phone, so I've paid years of this insurance for nothing?

It is absolutely abysmal that 'claim sorted' can't even send a basic email to manage client expectations when they have been left with the stress of not having a phone or any access to money. I will be taking this further.

I wouldn't even give them a one star. Please don't go anywhere near this sham of a company!!

I have been complaining since August because they keep disconnecting my gas when I'm still in positive credit. I have been left on so many occasions over these months without hot water, heating, or means to make food. They never sort this issue out. The longest I was left was 3 days without any gas. They don't even care to help. I've told them that I struggle with personal issues that I face and they still do nothing. They must take great joy in abusing vulnerable people and making their lives more miserable than they already are.

Their new excuse is 'you just have to wait until new year for a new meter' - so I've just to endure multiple days of the month being freezing and not able to eat when they decide to cut off my gas supply for absolutely no reason? I don't owe them any debt, and I never get any use of emergency credit, so what's the point in saying they give people it?!

Not happy at all. This is physical and mental torture, especially through winter months. Vile and disgusting behaviour from Utility Warehouse.