Kabir S

February 2026

I bought Astari payment ring and it only connects to Curve wallet in the UK.
While signing up, Curve app doesn't have an option to read share code which has now replaced old BRP cards.
I sent them and email and they asked for some documents which I shared immediately. It's been four days and I have been chasing them but they are not responding at all.

It's extremely disappointing.

Poor Support (February 2026)

I placed an order for a watch roll and a watch box.
When the package arrived the packaging was poor. The watch roll case was ok but the leather watch box was defective. It had small dents at the bottom and it was so tightly packed that there were marks on the top.
I sent an email to them but no response whatsoever in 3 days.

Contacting them isn't easy. They provide whatsapp and live chat option. On WhatsApp I got response after 4-5 hours.
Live chat, I had to wait 20+mins.
Part of my order was delivered to wrong address by Royal mail. They marked it as delivered. I told them that that's not my house and they gave me a case number. After few days I emailed them on contactyygbxxmassimoduttixxcom with the case number to ask about the status and they responded saying they see it delivered and shared the same proof that was shared on chat. They did not care to investigate.
I had to open dispute with Amex and don't see them caring for it. Horrible customer service. Too sad to see they belong to same ITX group that Zara does.

Ordered a bunch of things for my wife. First, the parcel arrived late. Then the box was poorly made. All the clothes were just stuffed into that box without any packaging including the coat.
Very poor quality clothes. Looked nothing like images and definitely not worth the price. Had to return the entire order.

October 2025:
I purchased a watch from them for the first time last month. The watch arrived and it was a little big on my wrist so I asked them to return it. I emailed them to ask if they can arrange the return and then deduct the amount from refund (since they don't offer free returns), as I was getting a £50 quote from DPD with insurance.
Mala from their store personally called me asking about it. She suggested I could go to post office and ask them for recorded delivery which shouldn't cost me more than £10. I went the next day and boom! It was done. So she was very helpful suggesting this and making an effort to call me to sort it.
I have then recently bought two watches from them for my brother. Mala was super nice to provide me the best quote.
One watch had some issue so she called me to explain the issue and suggested that the 2nd watch would arrive a few days after. I was happy with the communication. They also ship fast. I got the order in 1-2 days to London, UK.
Overall very happy with the collection on their website and the service they have offered so far.

Would definitely buy again from them.

Update: Adding my response:
I did not receive any clarity on Gift voucher. I sent an email on 12th July asking about it and I was told by Rachel that it's 30 days. I specifically mentioned that it's against my Tudor purchase. Throughout that email there was no mention of the policy or that it's not applicable.
My assumption of getting the gift voucher was based on my first purchase.

Also, you have not provided a significant discount. You did a price match from another authorised dealer.
The only reason I purchased it from you is because of the gift voucher and my prior purchase. And I clearly regret it.

You haven't responded to my ask for extra screws for Tudor watch in 5 months, so I don't expect any further response. I'll reach out to Tudor directly.

--- Initial Review ----
I purchased a Rado watch from them (they gave me a special price) and that experience was smooth. They had an offer for a gift certificate on the watch. After I got the watch I asked about the GC and they told me it's delivered after one month. During that time the price dropped so I asked them that I would return the
watch and reorder it, so they simply gave a refund for the difference.

A month after, I purchased a Tudor watch from them, again they price matched and had a gift certificate offer. I was under the impression that I would get it after a month.

Few weeks later I reached out to them to purchase some watches (four) and asked them for a deal. I told them if I could use the gift certificate and got some slow responses. I again followed up a few times and they have me a deal if I buy all four watches but did not mention anything about GC.
Now in the final conversations I got to know that there is no GC because they price matched and I was thinking otherwise after the first purchase.
Also, I had some issue with Tudor bracelet and they told me they could ask Tudor for spare screws, to which I haven't gotten a response in 5 months.

It started with a good experience but went sour because they didn't care to respond clearly.

July 2025

Pathetic Booking Experience

I booked a car today through their portal. After paying the full amount and T&C clearly showing the requirement for three documents,- DL, PAN and Aadhar card, I received a call from their customer service agent demanding to share additional documents.

I shared the above three documents on WhatsApp and all were verified through Digilocker.

I asked the reason for the additional document and I was told that the verification team is unable to process. There was nothing wrong with the documents but issue with Mychoize portal.

I refused to provide further additional document and I was told the booking will be cancelled.

It's totally preposterous.
These guys are so unprofessional. I paid in full and provided all the required documents but they are still refusing booking.

The customer service agent called me twice and bullishly told me that booking will be cancelled.

They are horrible.

July 2025
Absolutely horrible after sales service. I bought a Tudor watch from them on 12th June. Later I changed my mind and asked them to cancel the order. But no one responded on the email. They were pretty quick in responding when I wanted to buy the watch.
Finally on 14th June they confirmed that order has been cancelled and refund would take 10-14 working days.
This in my opinion is absurd because they didn't even place the order with Tudor and just have a terrible refund process.
Today is 8th July and I haven't received the refund. I have been chasing them on emails but they are unresponsive.
I had to raise a dispute with my bank. They are absolutely terrible.

July 2025: Responding to their comment
You are making this unnecessarily a lethargic process. I have responded to your email today. Ellis confirmed on 14th June about the refund and by that calculation I should have received refund by 3rd July. What you are doing doesn't make any sense.



June 2025:
I placed an order for Tudor watch on 12th June online with them. Later that day I decided to cancel and sent them an email. No one acknowledged the email for the next two days. I sent multiple emails and finally got a response on 14th June that the order is cancelled and I'll get the refund in 14 working days. Today is 4th July and I still haven't received the refund. I chased them again last week but they have no clue on when I asked to cancel the order. They hardly respond. Extremely poo customer service.

Update:

After including Kelly I still had to do multiple rounds of back and forth over email. Finally,I decided to not take the delivery. I refused the delivery and then it sat with DHL. Again followed up with CW to move this so I could get my refund. The whole process is slow and tedious. How can one believe in their 60|60 guarantee??? It's a joke.
I got the refund after multiple follow ups.
Again for refund I got three emails saying "your watch has been booked in"....I mean it did not make any sense at all.
I would never buy anything from them.


Poor service. Placed an order on 22nd May but did not receive our any communication for next couple of days. Sent an email to their customer service but no response.
Disappointing first experience.

May 2025:

I have recently bought a Rado watch from them and there customer service is by far the best!
They are responsive and understand customers.
They have just been fantastic throughout the purchase and even after the purchase.

Would definitely buy again from them.

February 2025: The classic Panda watch (square dial) looks appealing in the images but is disappointing in reality. The watch doesn't feel premium and is definitely not worth the price. The strap feels cheap.
I returned it and later received email from customer service that it needs to be authorised by them first.
I gave them the reason and they initiated the refund which also took more time than usual.
Overall I wouldn't recommend the brand and the service.

I have recently ordered Sage Barista Pro from Sage UK website and received the order today -10th October 2024.

As I opened the box and pulled the portafilter and other baskets, I noticed there is a white residue on every basket, similar to how stainless steel gets from usage or kept away for a long time.

I then started looking at the machine and noticed the under panel where the group head and grinder outlet is, had a weird black rough texture and the group head is not only rusty with white residue but damaged (see images)

This cannot be a new machine. There are no quality checks whatsoever.

Before buying I have read that there is paint chipping issue with the black version and upon chatting with customer service they did not deny it.

It is so frustrating. I sent an email to Sage and even the CEO but no one cares. All they want is to log a case with customer service which in itself is a terrible process.

So I called customer service and they offered me a replacement option. But they have made it so complicated. Option 1 was to receive a new machine and put a hold charge on the card and then return the old machine in the new machines packaging. The shipping process of the new machine alone take 5-8 days. Customer service couldn't confirm if they can arrange a collection service.

Option 2 was to return the old machine first and once received then they'll send the old machine.

In both cases they needs tons of pictures of the old machine, copy of the bill etc. Doesn't make customers life east in any way.

I finally decided to return it. This is also not easy because now they arranged it via DHL and I had to go an get a print to arrange for collection.

Customer service person was rude in the end.


Terrible experience.

Update: June 2024

So, after tons of back and forth and writing email to their CEO office, I received a call but even the CEO office had no control over the delivery partner.
After few days I was given a new delivery date and the sofa was delivered.

Absolutely terrible delivery service. The delivery guys were barely able to lift the recliner.

Now the product, the recliner stopped working within 3 days. It got stuck while reclining.
I immediately called the CEO office person I was in contact with and she arranged an technician visit. The technician confirmed that the motor has failed and it normally takes months to replace the motor but he would check if there is one in their warehouse and that too would take few weeks.
He temporarily fixed the issue.
Still one part of recliner was stuck.

Again after multiple calls and emails, they couldn't get the motor in time and I finally decided to return the sofa for a full refund.

It was collected by DFS and I received a refund.

The whole experience was absolutely horrible. Would not recommend DFS to anyone.






Update: 21st May 2024
Contacted DFS customer service via live chat which was a huge waste of time.
False promises and no resolution.
Just said they'll escalate it as it's from a supplier.
No definite timeline.

Pathetic service.




20th May 2024:
Forget about the sofa. Their delivery partner is pathetic. Have been waiting all day, called 6 times and no update. No tracking information and no delay updates.

7 day express delivery is a scam.

They have charged my account without notice or authorization after 6 months.

Now they are not responding.

You can find good deals but the customer support is poor and slow.
They have accumulated my cashback over months and not clearing funds.

They hardly respond over email. And, there is no way to escalate.

I have been using complete saving for months and I think everyone should use it. I save tons on so many products for a nominal monthly fee of £15. Even that comes back as monthly reward if you do just one purchase. So, that's absolutely free.
The Argos gift cards are amazing. Yiu get flat 20% off. I have used it multiple times.
SAVE AND ENJOY.

It's not a practical mug. If you need it for travel then this is NOT for you. It has no locking mechanism or seal. So, not leak proof. Not worth the money. They also don't have free returns.