Ann-Marie Smith

Hi Ann-Marie

Thanks for the feedback.

We're sorry to hear the shoes weren't a good fit, You can certainly return them for a refund or a replacement, depending on stock availability.

More information on how to return your item can be found within the 'Returns' section of our website where you will also be able to download a returns form. Alternatively, you can use your confirmation or dispatch email as proof of purchase.

We hope this helps and if you have any further questions, please don't hesitate to get in touch with us at help@office.co.uk.

Thanks

OFFICE Customer Service

We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Hi Ann-Marie,


Thanks for taking the time to give us some feedback. We’re sorry to hear about
your disappointment with your payment.

On occasion, an error in payment processing can cause a secondary charge to be
pending on your account, this will not be authorised and will be reversed back
into your account within 5 working days in line with your banks processes.

If needed, you can find further information on our policies at
help.houseoffraser.co.uk

We hope that this hasn’t deterred you from shopping with us in the future.

Kind regards,
FRASERS Customer Service

This has made our day Ann Marie, thank you so much for shopping with us. Hopefully see you again soon, Robyn xxx

Hello Ann-Marie
Thank you for your feedback!
We're happy to hear that the product looks good and serves its purpose.
Enjoy your purchase!
Kind regards
Dayle
Customer Service Agent

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Hi Ann-Marie. I'm glad we were able to help, as we never want to leave you panicked. I hope you both got home safely. Rach