Jackie Chionna

I bought the bundle (topper, duvet and 2 pillows) for my husband as a birthday present. The order was replied to promptly, and the goods arrived well packed, and with a lovely Gift Pack, which included two beautiful lavender-filled bags for drawers, and a chamomile, cedarwood and orange sleep spray. I can honestly say that we both LOVE the products, and have slept incredibly well since we switched our usual bedding for the Woolow products. Great products and a great company in my experience, and so proud that they are Irish!

Good prices, swift hassle free delivery

A good price, my purchases were beautifully packaged (with the thoughtful additional of two delicious chocolates!) and arrived promptly. I would definitely purchase from Millies again.

In spite of my having provided the eircode and address of where I wanted the parcel delivered to, it was instead sent to my home address, over an HOUR from where the item (a bulky one) needed to be delivered to. The delivery driver just dumped it on my doorstep, and I had to rely on the kindness of my neighbour to take the BULKY item into an adjoining apartment. The issue was not with the delivery company though - they had been given the WRONG address by Buy It Direct, which is inexcubable when I did everything right in providing the delivery details. Never again!

Excellent product, quick and easy to assemble, with clear instructions. It arrived promptly also, and the courier was there when he said he would be. Overall very satisfied with both the product and the service.

Excellent service. The product arrived on time and carefully packaged. I will certainly use the service again.

Purchased a fridge freezer online from the company. The company promise re: deliveries is "We’ll unpack your product and dispose of the packaging for you
Before we leave, we'll make sure you're happy with the work we have done." Neither of these things happened. The delivery guys dropped the fridge freezer at the front door of our apartment building (we live on the second floor) and drove off. We had to haul it up two flights of stairs on our own. I rang to tell them to come back and at least collect the packaging. The guy promised to return the next day to do so, then didn't, and hasn't been returning my calls since. I eventually sent an email to "customer service" (you can NEVER get anyone on the phone, and believe me I tried), and there has been no response whatsoever. The company offers a zero level of customer service, basically they don't care - once they have your money they couldn't give a toss whether you are happy or not. I will never buy anything from them again, and I would advise you to do the same.