Matt

Solar power no longer registering on SOLAX App

Cover for inverter ripped off causing damage to render of house. No communication with company possible as no answer from phones.

Good items, but don’t expect them to arrive within a month. You will also have to chase them up because otherwise you won’t hear anything.

Still waiting on an order after a month, and then saw an ad saying ‘super fast delivery’.

The products seem great so far, customer service has been really helpful, and items arrived very quickly!

I'm currently mid-install as part of the ECO4 grant, and I couldn’t be happier with the progress so far. The team handling the insulation, plasterboard fitting, and plastering have been absolutely fantastic from start to finish.

They’ve worked quickly, efficiently, and with real attention to detail – the plastering especially is coming along beautifully, leaving the rooms looking fresh and smooth. Ben, Dale and Lee (Project manager), are professional, friendly, and tidy, taking real pride in their work and making the whole process as stress-free as possible.

It’s clear they care about doing the job properly and keeping me informed every step of the way. With the insulation and plastering almost finished, I’m really looking forward to the next stage with the solar panels and heat pump installation.

So far, I can’t recommend the team highly enough – they’re turning what could have been a disruptive process into a genuinely positive experience.

Fridge Freezer delivered with the door not closing properly. I was told that I could pay for a repair.

After paying £700 for a fridge, you don't want to be told you'll have to pay for it to be fixed immediately.

Fridge / Freezer delivered - after installing and using, the Fridge doesn't close properly. Tried to get a refund but was offered a paid repair instead.

Having to pay to repair a new product is pretty horrific. They only allow returns within 14 days.

- didn’t arrive on the original delivery date
- no communication for days
- was told it was damaged and that they would send out a replacement
- no communication from couriers
- was told it would arrive by a certain date
- on that date I was delivered the damaged stock that was covered in adhesive, damaged, and soaking wet.

I'd give zero stars if I could.

I have 2 accounts with OVO. One personal, and a rental property.

After getting calls from OVO, and messages (approximately 2x a day), it turns out that they can't manage 2 accounts for the same person, I can't get an online account, they have the wrong e-mail address for me, and they also have no record that I told them a new tenant was moving in OR that I paid them.

After sending them statements showing that I'd paid them, I'm still receiving calls for the 'outstanding amount' and that I will be reported to credit agencies. This issue is still not sorted, and the last three calls that I've received have hung up on me during the call.

AVOID AT ALL COSTS

After buying a side panel for my shower and not realising that this was not a standalone item, I was informed that I could buy a door for my shower so that I could install the side panel. This wouldn't work for the room that I have, and I found out I needed a standalone wet screen. I was told that I could not return the item as it was passed the 2 week window even though it was not fit for purpose.

I purchased a shower tray, a panel kit, and a side panel. If I also needed another item, I should have been informed.