Rural Energy Savings Grant have surpassed all expectations.
I saw an advert on Facebook for the grant and commented that I had tried several grant applications only to get fobbed off - often after lots of time and multiple false promises. I was encouraged to apply.
My first point of contact was with Andy C, many months later he is still my point of contact and that continuity has been a real pluspoint.
Andy was open and honest, he told me we had a pretty good chance of getting the grant but made sure I knew it was not in any way definite.
Throughout the whole process Andy has kept in touch - even just to say nothing is happening. He has given me extensions on paper work when I have been ill and has just shown a high level of human interest and professionalism throughout the whole journey.
We now have an install date for a heatsource pump, central heating, hot water, insulation, solar panels and an inverter. Our application was accepted due to my health and lack of mains gas.
We have had to deal with a few 3rd parties - suppliers, surveyors etc. They have all been reliable and professional.
I cannot fault RESG at all, and cannot praise Andy enough.
We feel so lucky to have this, it will make a massive change to my life and will be a real benefit to my health.
Rural Energy Saving Grants からの回答
Hi Peter, thank you so much for leaving a thorough review of your experience with Andy Collins. We use this feedback to review and appraise individual team members, and so this is particularly helpful to us.
We do often managed to help households who have been unsuccessful elsewhere due to our unique and extensive network and it's great to hear that your application was no different. It's also really important to us that everyone has a single point of contact to keep things simple throughout the application process right through to install, and it's great to hear that Andy was there for you.
Wishing you all the best this winter!
Rural Energy Saving Grants