Jayzee

Excellent, as usual, I've used Spex4Less in the past and cannot rate them highly enough. The service is great and, from my experience with other organisations, the aftercare/customer service is also great.

My glasses arrived promptly after my order.

I'll be using their services again soon.

Excellent service; arrived promptly and very well packaged. Very positive experience. Other organisations could learn from their professionalism.

I am very pleased with the blinds and curtains from Hilarys. From order to installation I received excellent advice from Marc their rep.

I bought Pro-Kleen to clean the black spots off my paving slabs - worked like a dream. The slabs came up like new.

I've now bought more patio cleaner. I think this brand is a brilliant product and the service was fast and efficient. I absolutely will be buying more Pro-Kleen products.

I bought the first batch from Amazon, but would recommend buying anything from Pro-Kleen direct. You can see the full range and it's cheaper to buy direct. The excellent service is still the same.

Online staff extremely helpful. Returned washing machine and replaced it with another model.

Straightforward, no issues.

Would definitely recommend to others.

Very good service. Prompt delivery.

Very good experience. Kept well informed of delivery.

I routinely use trust pilot to reassure myself of the reputation, competency and validity of any retail organisation or company I use or intend to use. I have found the posts on the site to be invaluable when making a decision.

I can't fault the service or the excellent result. I drive a Lexus 450h and I am very protective of my car. I kept coming out and examining the work as it progressed and Alex, who did a brilliant job, was unperturbed. Can't thank him enough!

I have found all the staff at Premia Solutions to be polite, helpful and efficient. I can think of very few other companies who have the same high standards or quality of customer care.

I can't fault the service I received from Premia Solutions. Staff were polite and helpful. I was comfortable navigating their online claims portal and received prompt response. Other organisations could learn from their customer care.

I ordered a sofa from DFS on 24 February 2021, then mid-April received text messages saying it had arrived and was ready for delivery.

I arranged for my old sofa to be collected by the Heart Foundation. No one turned up, so I arranged for it to be collected on 10 May and donated elsewhere.

I arranged with DFS for my new sofa to be delivered on 12 May 2021. Waited all day, but no delivery and no call from DFS. I telephoned on 13th May 2021 and was told that the sofa was in the wrong depot and couldn't be delivered until arrangements were made to transfer it to a depot that could deliver it to my area.

I subsequently talked to various staff at DFS over the following weeks who seemed irritated I was demanding that someone call me back (no one did) to explain what was happening and when I could expect my sofa to be delivered. Finally I asked for a full refund.

A week went by and on 1st June 2021 I wrote a letter of complaint to DFS Head Office saying that I felt I was being given the run-around because my sofa had been given to another customer and I was being strung along until a new one arrived. Never a truer word.......

I couple of days later I received a call from someone at DFS Head Office, who apologised profusely and said he would look into the matter.

The following week I received a call from someone else at DFS Head Office who explained that my sofa had been delivered to one of their stores, then sold and delivered to another customer. I was given time to think about whether I wanted a full refund or wait for a delivery of a new sofa.

I researched similar sofas (not too small, not too big, but just right) and they either had bad/very bad reviews or would take the same amount of time to be delivered as waiting for the re-order from DFS.

I received a call from DFS Head Office again a few days later and said that I would wait for a re-order, but wanted a loan sofa until my order arrived (sitting on my dining room chairs for long periods of time is exacerbating a recent back injury).

I was advised that someone from the DFS Maidstone depot would contact me regarding the loan sofa and I would receive a 20% reimbursement of the sofa cost as "a goodwill gesture".

I have never received a call from the Maidstone depot. I sent an e-mail complaining to Tim Stacey (DFS CEO) on 10 June and the following day received a call from someone at the DFS Head Office apologising for the error in the order and informing me that someone would get back to me the following week. More than a week later and I am still waiting for a call..........

It is unfortunate that I accepted the apologies from DFS staff and trusted that I would be afforded some courtesy in acknowledgement of my patience over the whole incident. This has not been the case.

I took notes of the names of staff at DFS who I have spoken to about my order, but have not included them in this negative review.

I should have stuck with my demand for a full refund and taken my custom elsewhere. With hindsight, I bitterly regret my decision.

I have made a formal complaint to Trading Standards - let's see where that gets me - I don't hold out much hope......