Clearly said I was purchasing four…
Clearly said I was purchasing four meals and has charged me for 10 with no way to rectify. Perfect way for me to never deal with your company again.
Cancelling the subscription was also not straightforward.
Prep Kitchen からの回答
We are very sorry to hear about your experience and appreciate you bringing this to our attention.
It looks like your subscription was set to 10 meals per week, which is why this week’s order was generated with 10 meals. We completely understand how frustrating this must have been, especially if you were intending to order fewer.
We would be more than happy to reduce your meals down to 4 for this week and update your ongoing subscription to reflect this. If you could please email mealplans@prepkitchen.co.uk
, our team will assist you with this as quickly as possible.
We are also sorry to hear that you found the cancellation process difficult. Your feedback is really important to us and has been shared with the team so we can continue to improve the experience.
Kind regards,
Prep Kitchen Team
