Prep Kitchen レビュー 3,438

Prep Kitchen からの回答

2時間前

We are very sorry to hear about your experience and appreciate you bringing this to our attention.

It looks like your subscription was set to 10 meals per week, which is why this week’s order was generated with 10 meals. We completely understand how frustrating this must have been, especially if you were intending to order fewer.

We would be more than happy to reduce your meals down to 4 for this week and update your ongoing subscription to reflect this. If you could please email mealplans@prepkitchen.co.uk
, our team will assist you with this as quickly as possible.

We are also sorry to hear that you found the cancellation process difficult. Your feedback is really important to us and has been shared with the team so we can continue to improve the experience.

Kind regards,
Prep Kitchen Team

Prep Kitchen からの回答

2時間前

Thank you so much for your amazing review.

We are so pleased to hear that you gave us a try and that we have exceeded your expectations. It is great to know the meals are making such a difference for you, especially with how easy they are to prepare and the variety available.

We love that you are now looking forward to dinner, that is exactly what we aim for. It is also fantastic to hear that even as a fussy eater you have been enjoying every meal.

Thank you again for your support, it really does mean a lot to the whole team. We are delighted to have you with us.

Kind regards,
Prep Kitchen Team

Prep Kitchen からの回答

1日前

Hi Liz,

Thanks for taking the time to share such a balanced review, we really appreciate it.

It’s great to hear the ordering process, delivery, and overall convenience worked well for you, especially during busy weeks, that’s exactly what we aim to make easier.

We also hear your feedback on the flavour. While we’re glad the meals were well prepared, we know how important it is that they really deliver on taste too. Your comments have been shared with the team as we continue to refine and improve the menu.

Thanks again for giving us a try, we hope to keep building on both the quality and convenience going forward.

Best Wishes,

Prep Kitchen Team

Prep Kitchen からの回答

1日前

Hi Peter,

Thanks for the great review!

Glad to hear you are enjoying the service and taking the time to leave the feedback, it means a lot.

We look forward to continuing to provide you with meals and service you can rely on.

Best Wishes,

Prep Kitchen Team

Prep Kitchen からの回答

1日前

Hi Natalia,

Great to hear you had a positive experience with us!

We’re really pleased the issue with your delivery was resolved quickly and smoothly, and that Jordan was able to support you throughout. We’ll be sure to pass your feedback on to them.

Thanks for the recommendation it means a lot. We look forward to continuing to provide you with meals and service you can rely on.

Best Wishes,

Prep Kitchen Team

Prep Kitchen からの回答

1日前

Hi There,

Great to hear the team were able to step in and sort things quickly for you.

We know how frustrating delivery issues can be, so it’s good to know everything was handled smoothly and without any extra hassle. We’ll be sure to pass your shoutout on to Michelle as well.

Thanks again for your support, we’re glad to have you with us!

Best Wishes,

Prep Kitchen Team

Prep Kitchen からの回答

1日前

Hi Maxine,

Great to hear this! thanks for taking the time to leave a review.

Really pleased the team could get the referral code sorted quickly and without any hassle, and even better to hear you’re enjoying the meals too.

We appreciate the recommendation,thanks again for choosing Prep Kitchen!

Best Wishes,

Prep Kitchen Team

Prep Kitchen からの回答

1日前

Hi Cam,

Sorry to hear about your experience, we understand how frustrating that must have been.

As a weekly subscription, your delivery date is set based on the next available slot when your order processes, including when coming off a pause. That said, it’s clear something hasn’t worked as expected here.

We’ve tried to locate your account but haven’t been able to find your details on our system. If you can get in touch with us at mealplans@prepkitchen.co.uk, we’ll look into this properly and do our best to put things right.

We’d really appreciate the chance to resolve this for you.

Best Wishes,

Prep Kitchen Team

Prep Kitchen からの回答

2日前

Hi Paul,

Great to hear you’ve had such a positive experience.

We’re really pleased the service and outcome hit the mark for you, and it’s fantastic to know the team were able to help when needed. We’ll be sure to pass your comments on.

Thanks again for your support, we’re glad to have you with us!

Best Wishes,

Prep Kitchen Team

Prep Kitchen からの回答

1日前

Hi Gregg,

Thanks for taking the time to share your experience! We’re really sorry to hear about the issues you’ve raised.

The quality concerns you mentioned, particularly around the chicken, are not what we expect from our meals and we understand why that would put you off continuing. It’s disappointing to hear we’ve let you down here.

We’ve reached out to you directly to get this resolved if you could come back to us we’d really appreciate the chance to look into this further and make things right.

Your feedback on the packaging and cancellation journey has also been noted and shared with the team, as we’re always looking to improve the overall experience.

Thanks again for flagging this, we hope to speak with you soon.

Best Wishes,

Prep Kitchen Team

Prep Kitchen からの回答

2日前

Hi Adam,

Great to hear you’ve been enjoying the meals and seeing real results with your training and weight loss, that’s exactly what we’re here for.

It’s also brilliant to know the meals are helping you stay on track with your macros and that you feel confident relying on us for your dietary needs. That level of trust means a lot. And we’ll be sure to pass your comments on to the customer service team too.

Thanks again for your support, we’re glad to be part of your journey and look forward to keeping you fuelled with meals you can count on.

Best Wishes,

Prep Kitchen Team

Prep Kitchen からの回答

2日前

Hi Tom,

Thanks for taking the time to leave a review! great to hear you’ve been enjoying the meals over the past few weeks.

Really glad they’ve made cutting that bit easier and something to look forward to—that’s exactly what we aim for. And good shout on the protein brownies too!

We completely understand your point on pricing once the discount ends. It’s something we’re always mindful of, and we’re working to make sure the quality, convenience, and variety continue to feel worth it long term.

Thanks again for your support, we’re glad to have you with us and hope to keep delivering meals you enjoy.

Best Wishes,

Prep Kitchen Team

Prep Kitchen からの回答

3日前

Hi Mal,

Thanks for taking the time to share this, great to hear you’ve had such a positive experience so far.

We’re really pleased you’re enjoying the quality and variety of the meals, and that everything’s been easy and consistent from delivery through to mealtimes that’s exactly what we aim for.

It’s especially nice to hear your feedback about Sam. Taking the time to check in and listen properly is something we value, so we’ll be sure to pass that on to her.

Thanks again for the recommendation too we’re glad to have you with us and look forward to keeping things simple, reliable, and tasty week to week.

Best Wishes,

Prep Kitchen Team

Prep Kitchen からの回答

3日前

Hi Melanie,

Thanks for taking the time to share such a detailed review! It’s great to hear you and your partner have been enjoying the meals and feeling the benefits of eating healthier.

Really pleased the convenience, variety, and chance to try new dishes have been working well for you. It’s also good to hear the value makes sense when you break it down, that’s exactly what we aim for.

We appreciate you flagging the points around chicken texture, pasta, and packaging. That’s all useful feedback and we’re actively reviewing both our recipes and packaging to keep improving. On the menu side, we’re continuing to expand the range to bring in more variety beyond chicken as well.

Thanks again for your honest feedback! we’re glad to have you both with us and look forward to keeping things easy, tasty, and balanced week to week.

Best Wishes,

Prep Kitchen Team

Prep Kitchen からの回答

3日前

Hi Sally,

Thank you for taking the time to leave your feedback, we’re really sorry to hear about your experience.

This definitely isn’t the standard we aim to provide. When restarting your subscription, the 20% discount should have been applied automatically, so it looks like there was an error on our side. We also understand how frustrating it must have been for the payment to be taken immediately before you had a chance to adjust your delivery.

We’re really pleased to hear you enjoyed the food, but we completely appreciate that the service you received didn’t match that experience.

We have reached out to you via email to get this resolved and make things right. Please do get back to us when you can, and we’ll arrange a refund for the missing discount along with some complimentary items as a gesture of goodwill.

Thank you again for your feedback, it helps us improve, and we hope we can turn this around for you.

Best Wishes,

Prep Kitchen Team

Prep Kitchen からの回答

3日前

Hi Amanda,

Thanks for taking the time to leave a review! so glad to hear the meals have been helpful during your recovery.

It’s great to know you’re finding them easy, varied, and full of flavour, that’s exactly what we aim for, especially when convenience really matters.

Wishing you a smooth recovery, and we really appreciate the recommendation. Here’s to many more meals you can rely on!

Best Wishes,

Prep Kitchen Team

Prep Kitchen からの回答

6日前

Thank you so much for your amazing review.

We are thrilled to hear how much you love Prep Kitchen and that both the food and customer service have stood out to you. It is especially great to know that any issues have been resolved quickly and that you feel heard when sharing feedback, as this is something we really value.

We truly appreciate your support and kind words, and we look forward to continuing to provide you with a great experience.

Prep Kitchen からの回答

6日前

Thank you for your fantastic review.

We are delighted to hear that you are enjoying the range of high protein meals and that they stand out compared to other pre made options. Creating meals that are both nutritious and genuinely enjoyable is exactly what we aim for.

We really appreciate your support and look forward to continuing to provide you with meals you love.

Prep Kitchen からの回答

6日前

Thank you for your lovely review.

We are so pleased to hear that you are enjoying the variety of meals each week and finding them very tasty. Providing plenty of choice alongside great flavour is something we really focus on, so it is great to know this is coming through.

We truly appreciate your support and look forward to continuing to serve you.

Prep Kitchen からの回答

6日前

Thank you so much for your fantastic review and for your continued support over the past month.

We are delighted to hear that you have been enjoying every meal and finding them so convenient to prepare. It is great to know that the ease, minimal washing up and recyclable packaging are all making a positive difference to your experience.

We are also really pleased that our communication and delivery service have met your expectations, and it is lovely to hear that the reusable ice packs have been a helpful addition too.

Thank you again for your kind words, we truly appreciate your support and look forward to continuing to provide you with meals you enjoy.