Justin John

Appalling service. Received a 2 night hotel stay and afternoon tea gift from a friend for Christmas. Hotels offered are extremely limited, some shown on the website are no longer available. Those that are listed only have very limited availability and several have other hoops that you must jump through such as you must eat in the restaurant when you stay. I've tried two seperate hotels and dates, one was no longer accepting these vouchers and the other would not accept a booking despite having availability. The service direct from Activity Superstore has been woeful with delayed and dismissive responses. Furthermore the second part of the voucher (Afternoon tea) cannot be booked at the same hotel you stay at, and also has extremely limited availability, the real kicker was being told to phone venues myself to arrange the booking after I spent ages trying to book on the Activity Superstore website. All told a horrific experience, I've been told I can't get a refund so tough, pick a different hotel and date. My advice is to avoid this company at all costs and book directly with venues.

Very poor response to my emergency claim, huge delays in answering the phone when they do! Contractors don't call you when they say they will. Left without heating and hot water and told that an appointment 3 days later is the best they can do. Now spending the rest of my day arranging my own contractors to fix the issue, paying for the privilege and hopefully claiming the money back from them - I won't hold my breath though!

UPDATE ON REPLY - The claim WAS being handled by yourselves... badly... I asked to arrange my own contractors after you failed to arrange anything within 72 hours of no heating and hot water and you referred me back to my insurer. After arranging my own contractors I had the issue resolved the same day.

Placed an order which has not been fully delivered. Square's dashboard confirms this as does the couriers app. Spent and hour speaking to Square support only to be told to contact the courier myself. Courier stated they haven't picked up the remaining parcel and it's with Square. Square support unable to assist and referred issue to their 'fullfilment team', I now have to wait for an email response. Square have taken my money, failed to deliver the goods ordered and expect me to wait whilst they look into it. All this is going on whilst I am now unable to set up and switch my POS system from a provider that has worked well for 5 years - appauling service from Square

great service as always, delivery is super quick and price is the best around - cannot fault them!

Dropping the car off at Birmingham airport was fine. Called to let them know we were on our way, guy on the phone was very abrupt but someone was there to receive the car when we arrived. Collecting the car though was nightmare! We called when we got to baggage claim as advised (23:35), took 5 minutes to get an answer, guy was very abrupt again and advised that the car would be delivered back within 15-20 minutes. It eventually took 45 minutes for the car to be returned. I spoke to the rep in the valet section and he couldn't have been less helpful, made an excuse and then walked away to the other side of the car park to get away from myself and the circa 10 other customers all in the same boat. His only justification was that they were busy as there were a lot of planes! Terrible service, please bare this in mind as reading reviews it seems to be a common occurrence at Birmingham.

UPDATE: I was contacted following leaving this review by Maple Parking's Customer Services, they took details, looked into the issue and apologised for my experience. Whilst this didn't change the experience at collection it did give me some confidence that this was not their usual level of service and I was impressed that they took the time to reach out.