Khanivore

Ordered 12 small metal milk churns. 9 were the right size, 3 were not and delivery took AGES. I'll go back to Nisbets next time.

I have an existing Solar setup and had Complete Solar replace the inverter, install a new fuse board and set up my Pylontech batteries, which all happened at the end of summer, 2024.
Firstly, I was charged £80 for the quote, which I (wrongly) assumed would be taken off the final bill. It wasn't. When their engineer came round to "look at the job" we agreed the location and layout of the batteries and inverter and I explained I already had a shelf system for the battery stack.
Whilst the equipment was installed and worked correctly, my instructions as to the location of the inverter were completely ignored (he put it on the wrong wall) and when challenged, I was told "it was due to the cable length". Which was COMPLETE nonsense. They supplied and charged me for the battery mounting kit, which was not needed (I'll have to put it on eBay). They also left the 'old' inverter in the middle of the garden...I'd have moved it but for the cancer that has left me somewhat weakened, physically.
But...the system worked and I cannot fault them for that. When it came to paying the final bill, I settled in full, but made clear to "management" that I had felt "unlistened" to when it came to the installation layout. It was feedback as opposed to a full blown complaint.
Fast forward another six months and I return to them asking for a quote to fit 3 more batteries. Initially the quote came in at £4.5k for batteries that retail at £3k. I assumed there was some kind of mistake so when I queried it I was told 'oh...that also includes delivery'.
I then fell ill for a few weeks and left it. I then recover and pop into their offices to see if I can just get 3 batteries that I've now bought, for £3k (like I did the first time). The young lady studiously taps out the requirement and spec on her keyboard and the quote should be ready in a couple of days. But nothing appears. A week later I happen to be passing by their offices again and pop in again to see where the quote is at. But I am told 'oh Grant was talking about that the other day', but no real conclusion. For a very simple set up for a returning customer I couldn't quite get why this was so problematic. She goes on to tell me that they really only to 'solar installations' and not 'one man band jobs', and as a "medium sized company" they don't really do this sort of thing without having to charge a premium. So I say, tell me what that premium is as I have 15kw kilowatts of battery storage at home doing nothing. I am assured a quote would follow the next day.
So, after a week when there's nothing in my inbox I get online and found a chap who got the work done for £200.
What I object to is them just not being straight (and wasting a lot of time) by just not telling me they weren't interested from the get go. Bit of a shame as my next project is a 9kw solar roof, inverter and battery system at my mum's house.
So, I guess if you want something off the shelf, are prepared to have an installation that suits them (not you) if you're not bothered about having any after sales care, want to pay £80 for the sheer pleasure of them giving you a quote in the first place, then these guys are for you.
I also HATE writing negative reviews; a bit of reasonableness on their part and I would have been singing their praises from the rooftops, recommending to my friends etc and they'd have been in the frame for the next project.

In terms of products, they cannot be faulted, after all it is up to the buyer to make themselves aware of the charges, buyers' premiums etc etc. But, the true measure of any company is how they deal with things when it goes a bit wrong (for example, when a delivery doesn't turn up). In this regard John Pye and Sons should be given an Industry Award in terms of how NOT to be helpful / passing the buck / not taking responsibility / not issuing a refund / going out of their way to be especially stroppy. For this reason I hav stopped spending my money on this company.

Ordered an aircon unit on Aug 2nd. They come in 2 boxes. Paid for delivery. First box arrived promptly. Nearly 3 weeks later and been given THREE confirmed delivery dates, still no 2nd box. Spoke with customer services (call centre in India), charming but utterly useless. Calling them costs 13p/minutes + an hours wait. The 'dedicated account handler' seems to be dedicated to giving me non-existent delivery dates. I even tried cancelling the order to get my money back, and they can't manage that either. Total waste of time.

Absolutely ZERO "customer service"...I paid for a lot that went missing, was passed through a dozen people for a refund, which never happened.

I got my Gas AND Water accounts through these people - special shout out to James Heapy and Terry Atherton who were all over the processes, kept me updated, worked out my difficulties, all without being pushy or 'salesy'...Excellent service, great rates and delighted to recommend

So I ordered some guttering. The online seller was great and organised it with Tuffnells to deliver. I got a very prompt e-mail Tuffnells to confirm the delivery date. On the morning of the delivery I get a confirmation from Tuffnells telling me "Micheal" the driver will be along later in the day. All good and to plan. So I waited on-site til 7pm, no delivery, no update and I went home. Delivery turned up the next day, again without updates or notice. Lucky I was in. Got there in the end but the tracking info was useless, couldn't get through on the 'phone and it was more by luck than judgement that it all worked out in the end.