Vmd

I booked a plane ticket, they wrote me that they don't honor the booking, they were asking for more money. I refused it, but they have already changed my credit card, did not get the money back. Absolut scam, they advertize fake rates, avoid them!
Update 18/04/25: Still no refund, they might have stolen my money, I called them several times, but still nothing.

Everything was great. They were friendly, car was clean.

Everything went okay, no waiting at pick up or drop off. I used the Cape Town dowtown branch.

They gave me a fake location for my booking in Port Louis, Mauritius. I spent 4 hours trying to find the location which did not exist thus ruining my vacation. I could not call the rental company as Qeeq gave me a number that did not work. Finally some local people who had internet on their phone (I did not) helped me and somehow found the agency who drove 1,5 hours to get me. I turned out (they showed me proof) that Qeeq gave them a very different location in a different city where they were waiting for me. As I only had 2 days in Mauritius, this completely ruined my trip.

I booked a plane ticket, they charged me the price but an hour later they sent me a message that they would not honor the booking. They said the made a mistake with the price but now I have to apply for a refund with them that will take many days or pay extra money for them. After asking them to honor the reservation (the price difference was only 5%) they refused and tried to blame everybody but themselves - even though they still advertize the wrong price after hours of this.
UPDATE: The answer of kiwi.com below is not true, there is no investigation going on, they are just copying here blank responses but refuse to offer any compensation. They informed me it will take 10 business days(!) to get the refund, until that they just sit on my money and continue their false advertisement.

We have booked several times with them, helpful staff, good prices, everything went smoothly.

They lost our baby stroller, but refused to reimburse us. I have never encountered such a horrible airline.

We took 2 cruises (back-to-back) on Symphony of the Seas from 29 January 2022 and from 5 February 2022.
On the cruise we encountered three major problems:
1) We were not informed that the cruise itinerary changed
We found out on board our second cruise that San Juan was dropped as a port of call and another sea day was added instead. Our main reason to book the second cruise was to go to San Juan (it is our favorite port). Had we received a timely notification about the change of ports, we would have cancelled and booked an (otherwise cheaper) MSC cruise with better ports of call instead (we had a plan B).
We brought up this issue on board, only to encounter the worst cruise line employee we have encountered so far. Daniel from guest services accused my wife with lying about not receiving a notification from the itinerary change in an elevated and lecturing voice. He even refused to give us an e-mail address where we can send our complaint.
Later we complained about this to the head office - they also lied to us about having sent an e-mail about the itinary change, but when we asked to send us proof (as it did not happen), they rudely refused and closed the conversation.
2) We got severe food poisoning
On day 2 of the second cruise, both my wife and myself got severe food poisoning in the main dining room, we were vomiting for 10 hours and endured massive pain. At one point of the following night, we were lying on the bathroom floor cramped from pain. This completely ruined our already damaged second voyage.
I understand that food poisoning can occur anywhere, but it was our first time to become sick on a cruise ship – and the sole reason was that the kitchen crew was not handling a delicate seafood material careful enough.
3) Reboarding took 2,5 hours + 1 hour to leave the ship
Before the end of our first cruise we were told reboarding will take appr. 40 minutes. This was in line with our experience of previous cruises – we took multiple back-to-back cruises with other cruise lines, reboarding always took between 30-45 minutes.
This time it took 2,5 hours. It was horribly organized, there were more than 150 back-to-back cruisers (this was no news from the crew as I was told this by the guest services the day before the reboarding), but only 2 people to check documents. Not to into details, the whole process was a chaos, and we were waiting at every checkpoint extremely long for the whole group, and we (with our 1-year-old baby) were pushed into a crowded group where no social distancing was possible (I took photos). Cruisers who did not know each other beforehand were chatting about how Royal is unable to organize even the simplest thing. When we got through immigration, we still had to wait in port because as they said the ship was not ready to receive us.
After we finally boarded, it took us another 1 hour to get off the ship. The security officer was rude and bossy, and we had to arrange a leader for ourselves from guest services to finally get off the ship.
Because of this mess, we missed our prepaid shore excursion to the Everglades for which I paid USD 500 (4 adults+1 baby). Royal denied any compensation for this too - onboard and head office too.
This ship and Royal as a whole has the worst employees and attitudes we have ever encountered on a cruise ship.

We had an issue with the booking, but the company managed to resolve it.

I found a good price on their website, which clearly stated that taxes and fees were included. I tried to book it, but on the last page the price "somehow" got much higher. I made screenshots and contacted customer service. I was only able to write to a bot that sent me a message back that they would reply withon 24 hours. Nobody wrote me back within 3 days, despite me writing them 3 times. After that, they said they can only give me their advertized rate in case I send them screenshots, which I did. There were 4 more rounds of messages, customer service always asked for something new to prove my statement, which I always sent. Of course finally they refused to give me their advertized rate without any reason. Unfortunately this is not my first problem with them, they refuse to help customers. Just plain horrible customer service, would not recomment anyone.

Great prices, otherwise works just like other online bookers