Angela Kirkby

My business centre has x 2 Burco water boilers, 1 is in need of repair and still in warranty. Booked an engineer to attend. Received text / email to say will notify on day of appointment a 2hr window slot. Today received a phone call, well if you can call it a call, phone didn't even ring and voicemail left to say will be here between a certain time, Noticed a van driving around business centre car park, and quickly driving out. We have rang customer service to be told he has closed the ticket and will need to open a new repair.
ABSOLUTELY DISGUSTING CUSTOMER SERVICE.
Awaiting a call back!!!!

Carried out an online chat with Allan, got connected within seconds, resolved my issue and received email request as promised.

Louise Keeble was our click and collect representative upon arriving to leaving she was so efficient and quick (paperwork / money exchange / given new car) all done within 30 minutes. Excellent