BS

Bridget Stone

英国

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Minerva のレビュー

5つ星のうち1の評価

Faulty fabric

I ordered some fabric which I washed, I then discovered it had numerous faults in. I contacted customer service. Because I had washed it I was not allowed to return it. I think this is really shoddy and I will not be ordering from them again

2025年11月20日
自発的なレビュー

Minerva からの回答

Hi Bridget,

We are very sorry that you are unhappy with your latest order at Minerva.

We offer free no quibble returns in the UK for any products still unopened in their packaging or fabrics that have not been cut into or washed. We do ask customers to please check fabrics when they arrive, so we can deal with any issues at this stage. Unfortunately, once fabric has been washed or cut into we cannot offer any returns or swaps.

All the best,
Gavin at Minerva

PAVERS のレビュー

5つ星のうち1の評価

I order two pairs of shoes

I order two pairs of shoes, as with all orders I made before I had them delivered to store, so if they don't fit I can get a refund there.
The van dal trainer shoes did not fit, so I asked to return them, the shop assistant then informed me I couldn't because they don't stock them!. I also will have to pay for return. I went back onto the website to see if it stated this, the only thing was a box saying pay 99p, so you don't have to pay for return, as I was having them delivered to the store I didn't think I needed this. I think you need to make this much clearer on your website that when people order makes you don't stock in store they will have to pay to return them!

2025年5月31日

PAVERS からの回答

Hello,

Thank you for reaching out and sharing your concerns with us. I sincerely apologise for the confusion and frustration you've experienced regarding your recent order, P1004954417.

I understand that you were under the impression that you could return the Van Dal trainer shoes to the store since that has been your experience in the past. Unfortunately, these shoes are classified as a third-party item, which means they need to be returned directly to our warehouse instead. I truly regret that this important detail was not communicated to you clearly at the time of your order.

To make this right for you, we've marked your order so that you will not be charged for using the return label. We want to ensure that your return process is as smooth as possible without any added costs on your part.

Please let us know if there’s anything else we can do to assist you further or if you have any other questions. Your satisfaction is very important to us, and we appreciate your understanding in this matter.

Best regards,
Nadine

Mr Car Mats Limited のレビュー

5つ星のうち5の評価

Great mats

They sent me mats with the wrong colour trim, but I got in touch and they kindly sent another set of mats, which I am very happy with.

2024年7月31日
自発的なレビュー

Winfields Outdoors のレビュー

5つ星のうち5の評価

Very fast delivery and great product

Very fast delivery and great product

2024年7月8日

Winfields Outdoors からの回答

Hi

Thanks very much for posting this awesome review - we really appreciate you taking the time. Hope you can shop with us again in the future :)

Winfields Outdoors

Brittany Ferries のレビュー

Tuffnells のレビュー

Evri のレビュー

Physioroom.com のレビュー

5つ星のうち5の評価

Very good quality products and fast…

Very good quality products and fast delivery. Thank you

2022年1月22日

Physioroom.com からの回答

Thanks for the feedback. Don't hesitate to get in touch if there is anything else that you need. We often post information on Facebook about advice and guides so why not like the page at https://www.facebook.com/physioroom/. Thanks again the Physioroom Team

Sew Essential のレビュー

5つ星のうち1の評価

Placed two orders for patterns each…

Placed two orders for patterns each time they haven't had the patterns in stock. Their communication is poor and not very apologetic. I waited 5 weeks for the second order and they couldn't predict when they would have it in stock, although their website still showed it in stock. I won't be ordering from them again.

2021年7月21日
自発的なレビュー