英国
DHL のレビュー
Useless. What’s the point of giving someone a time that you will be delivering and then turning up 30 minutes early. Unsurprisingly, if you tell me when you are coming, that’s when I will be in.
EE のレビュー
After receiving a text telling me I would be paying 21.4% extra for the my service I thought I’d give them a call. If you want to speak to someone, the only way to manage that is to call from a non EE number; if you call from an EE number you are forced to use a text service to talk to an AI. Once you tell it you want to speak to a human you are then forced to use their so called expert service, again a text service, which you have to pay for.
Total rubbish. I will be leaving as soon as I don’t have to pay an early cancellation fee.
EE からの回答
Hi Dave,
Thanks for taking time to stop by and leave us a review. We tell customers clearly at the point of sale (on the phone, online or in-store) when and how any price rise will be calculated, and by how much we'll increase their prices, whether that's because they're joining as a new customer or renewing their package with us.
If you give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone, you'll be able to speak with one of our guides for help, including raising a complaint about this price rise. You can use our text service if you want one of our team to call you back, or stay on the phone if you'd prefer not to use this though it is free of charge. If you remain unhappy, you can request to take your complaint further.
For other ways to contact us, please visit our website: https://ee.co.uk/contact-ee
Thanks – Rach
Evri のレビュー
Another parcel left in the street for anyone to walk off with.
Evri からの回答
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Charity
Evri のレビュー
They have a habit of leaving deliveries in the street outside my flat. I’m not sure why. Maybe they employ morons who don’t know how doors work.
Evri からの回答
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Charity
Paypal のレビュー
I was amazed to find they have a 1.3 review rating. People must have really low standards.
The customer support this company provides is laughable. I wouldn’t recommend using them if my life depended on it.
Temu のレビュー
Be prepared to receive junk and loose your money. You don’t get a refund even if you can prove the item you received is not the item you ordered.
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In response to your reply, I don’t want platitudes. I want my money back.
Temu からの回答
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
BMS Technologies LTD のレビュー
Had a problem with an item I bought, contacted them about it. They appeared to be helpful but did nothing to solve the problem. Chased them a week or so later, one again they appeared to be helpful but haven’t heard anything for a couple of weeks. Solved the problem myself by buying a replacement part elsewhere.
BMS Technologies LTD からの回答
Hi Dave
Thanks for your review and responding to my information request. I am very sorry to read your review as this is not the experiance we want our customers to have.
I can see here that the first call back request was put in 05/09 however the phone number provided did not connect. A second call back request was put in 15/09 but there are no follow up notes therefore I have flagged this to our Technical Support Team so it can be looked into and I can reply to your review in full.
Evri のレビュー
Evri must be an equal opportunity employer and by that I mean everybody seems to be equally dense.
Driver refused to take a parcel because of what was printed on the box.
Please tell your drivers that customers may reuse packaging. This means that what is printed on the box doesn’t necessarily reflect what it contains.
Evri からの回答
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Carrie
NordVPN のレビュー
The best VPN service for online security. They say.
I say, The Worst Customer Service in The World.
An utter nightmare to deal with if you have a problem.
I would say it’s like talking to a brick wall, but that would be an insult to brick walls.
NordVPN からの回答
Hello there. We're terribly sorry to hear that! Perhaps you could provide us with more information so we could help you out? Your feedback is greatly appreciated and will be forwarded to the appropriate team. -G.M.
DPD Local のレビュー
Might be an idea to hire drivers that can read, perhaps then they would deliver items to the correct street.
Talk Home Mobile のレビュー
Hopeless.
They cancelled my contract for no reason at all. On the one occasion I got through to customer support they couldn’t explain why it had been cancelled, but seemed to think it was my fault. No idea how they reached that conclusion. Pay the extra buck and go with a proper mobile operator.
In reply to your reply. I cancelled the payment after you denied access, not before. You need to get your act together and learn how to communicate with your customers. The payment was due on the 12th. My phone wasn’t working at about 7 in the morning on the 12th. You didn’t even wait to see if you would receive the payment later in the day. When I called customer service they seemed to think the fault was with me so I cancelled my payment.
Talk Home Mobile からの回答
Hi Dave,
We're sorry to hear about your experience and appreciate you bringing this to our attention.
After reviewing your case, we can confirm that your recurring payment via PayPal was cancelled, which resulted in your plan not renewing. Please note that cancellations of recurring payments can occur for various reasons such as changes to your PayPal account, expired payment methods, or user-initiated actions.
That said, your account remains active, and you can easily renew your plan by selecting the “Retry” option in your account and updating your payment method.
If you need help with this process or have any further concerns, our support team is available and happy to assist you.
Best Regards,
Sid
Evri のレビュー
I do not believe that these people have a 78% satisfaction record for one minute. If they are not loosing my parcels they are cancelling my delivery’s. They are impossible to talk to. How a business like this stay in business is a complete mystery to me.
Evri からの回答
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
Trustpilot のレビュー
Not sure what the point of this site is. It’s obvious that certain companies, who are well known for providing absolutely appalling service, are getting fake positive reviews.
Evri のレビュー
They couldn’t give a toss about their customers. Lost 2 of my parcels. Apparently that’s not their problem and I should contact the seller.
Evri からの回答
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
eBay のレビュー
I imagine ebay care as much about their Trustpilot rating as they do their customers. I’ve used them for 25 years. Not any more. According to ebay, if a parcel company says they have delivered an item, then it’s been delivered. The proof they accept that this is so is a picture of the parcel still inside the van.
Fedex のレビュー
Paid for a next day delivery on Thursday, it won’t be delivered until the following Monday at the earliest.
They have one job to do, deliver parcels on time. FAIL.
Nanoleaf のレビュー
If you’re looking for a solution to brighten up your spaces while you’re asleep or have lights come on for no reason at random times throughout the day, this is the product for you. If you also like buying products that have a problem that’s been around for years and a company that doesn’t seem to care, well you’re in luck there as well. Still, it’s all my fault. Clearly I didn’t spend enough time researching problems with these before I purchased them. Silly me.
Lyca Mobile UK のレビュー
After being with them for 3 months, for some reason I’ve stopped receiving calls. I can send and receive texts and make calls but when someone calls me nothing happens and they get a message saying the number isn’t available. Tried contacting Lyca through their chat client but no one has replied. Not great, I’ll be going back to my previous provider.
Lyca Mobile UK からの回答
Dear Dave,
We are sorry to know that you cannot receive calls. We apologize for the inconvenience caused. Share the Lycamobile number, an alternate contact number, and the email address used to contact the chat team. so that we can investigate and get back with a resolution. Please reply to us at our email address: trustpilotreview@lycamobile.com
Regards,
Albert
Lycamobile team
Updated response:
Dear Dave,
Thank you for providing the details. As we checked based on the given email address, we have not received chat requests recently. Regarding the receiving calls issue, we would like to inform you that the issue has been resolved.
Regards,
Albert
Lycamobile team
eSpares.co.uk のレビュー
They can’t seem to supply a part, despite taking my money. Getting a refund is proving difficult as you can’t call them and they don’t answer emails.
Oh dear, looks like they get a bit of a moody on and cancel your order if you criticise them, rather than addressing their very inadequate customer service.
By the way Hamza, the item was shown as in stock when I placed the order. It was only when I got your invoice that it said it was out of stock with with an expected delivery time of about 2 weeks. A month after the order date you tell be I’ll have to wait another 28 days or more.
eSpares.co.uk からの回答
Dear Dave,
Thank you for your review.
I am sorry to hear of the issues experienced.
We are very grateful you have taken the time to provide your feedback. Your comments have been passed to the relevant department and it is something we are to look into internally.
When products are not shown as "In Stock" we show our best estimate of how long it will be before we can despatch the product. This is shown on the checkout page before the order is placed.
As requested, this has been cancelled and refunded in full.
Please accept our apologies for the inconvenience caused.
Kind regards,
Hamza
247 Blinds のレビュー
Ordered some curtains just before Christmas. They arrived in January as expected. They don’t seem to be able to match a pattern when making curtains. They sent a replacement curtain after I complained and the replacement was as bad as the original. Mistakes happen and I accept that. I judge a company on how they deal with those mistakes. These people have done a less than stellar job. I constantly have to send emails to remind them they haven’t fixed my problem and as of today 14/03/23 I’m still waiting to receive a replacement curtain so that I have what I paid for in December.
Since writing this review I have been contacted by a member of staff and the problem has been sorted. It’s just a shame that the only way to get companies to pay attention to you these days is to leave a (justifiably) bad review. Although I now have the curtains I ordered back in December and the person dealing with my complaint was very helpful, my one star still stands. The fact that I had to spend a lot of time chasing this and only got a satisfactory response after leaving a bad review doesn’t mean they deserve a higher star rating.
247 Blinds からの回答
Hello
Thank you for your review and for speaking with me earlier. I'm so very sorry to see that there has been a delay with your replacement but I'm pleased we could get this sorted for you today.
Looking forward to speaking to you again shortly after the replacement arrives.
My apologies once more for the inconvenience caused.
Best regards,
Rebecka
