英国
Vision Express のレビュー
Easy Booking, appointments on time. Both myself and partner same day. The Staff were great in all aspects from testing to choosing the Frames & the Lenses. Clearly showing the best options for each pair of glasses and clarifying the finances for everything. Great offer of 2 pairs of Frames and Lenses over 2 year 0% Interest.
Can't fault anything on Service. Perfect! Thank you Paul
HelloFresh UK のレビュー
All the meat went out of date before the 5 days.. Butternut squash burst open all over the inside of the box. was all dried out .. so a meal down.. Will try another week to see how it goes
HelloFresh UK からの回答
Hello Paul,
Thanks for leaving a review. We really appreciate your feedback.
We're so sorry to hear that there was an issue with the shelf life of the meat you received and that the butternut squash was damaged.
This is concerning and disappointing, as it's not the norm for HelloFresh. As a service, HelloFresh aims to provide you with a peace of mind - knowing that all your meals are already planned out and that you don't have to make any extra trips to the shops.
We don't normally source ingredients that contain artificial preservatives to prolong shelf lives, so we advise that all the protein you receive should last at least 3 days from delivery. If you have 5 protein based meals, then you should be able to use them at least within 5 days. If this was not the case with your delivery, then we'd have to chase this further with our suppliers in order to resolve this. For this reason we encourage you to contact our Customer Care Team and they'll be able to help. You can reach them on 02071389055 or via the live chat on the website. You can also send us a private message via the official HelloFresh UK Twitter or Facebook page.
Kind regards,
Dijana
The HelloFresh Team
