Laura Whelan

Our order has not arrived that was due on 2nd December for our son’s birthday.
The courier service used by Decathlon eventually delivered part of our order on 22nd December after multiple no show delivery dates.
We are missing half our order and customer service now informed us it won’t be until after Christmas when we receive it.
We placed the order on 14th November with plenty of time for it to arrive for our son’s birthday and now it isn’t even here on time for Christmas either.
I have had to chase both Decathalon and the courier service Vanex constantly and am highly disappointed and unsatisfied that they have not resolved the issue and had the delivery arrive on time. The order cost almost €600 with a €50 delivery charge.
I will not be shopping with Decathlon again and have referred a complaint to the CCPC for both them and their courier service.

My order was placed in good faith, with an estimated delivery date of 2nd December, on time for my Son’s 7th birthday on 6th December. There has now been two failed deliveries due to loading issues from Vanex, the courier service used by Decathalon. My husband took two days off work to be home for said delivery dates. My order has gone into the week long “replanning phase” with Vanex now twice.
Having contacted both Vanex and Decathlon I have received highly unsatisfactory responses with no confirmation of when I will receive my order (which cost almost €600 with a €49.99 delivery charge). I have no faith that I will receive my order due how upsetting and distressing this experience has been.
I am escalating my complaint to the CCPC and will take further legal action if needed.

The courier service has been the most disgraceful service I have ever experienced and I am referring them to the CCPC. My order was due on 2.12.2025. I have received multiple delivery dates, my husband having taken time off to be home for it due to the large size of the delivery. Twice I have received “loading issues” emails to say my order could not be delivered to then be told it had gone into the week long “replanning phase”. I have still not received my order which was a birthday present for my son and am receiving rephrased emails of apologies for the inconvenience caused each time I make contact with them.

Quick response. Clearly and promptly resolved the issue.
Friendly and clear customer service from Jack.

The customer service are unlike anything I have experienced before. Not only did they respond to my query with incredible speed, they were so kind and a pleasure to talk to. I would highly recommend them to all my family & friends.

Speedy delivery and great quality service