Melissa McPhee

Horrendous experience so far - ordered some prints for a friends upcoming birthday, and the quality is terrible. Been having no luck with the bot on the website, and despite raising several tickets to speak to a ‘human agent’, I’ve had no reply. I’ve spent a huge amount of time trying to secure a refund, because I spent £60+ on something I can no longer give to my friend because the quality of the images are so bad. I would not recommend using this company.

I took my 16 year old dog to the self-service pet wash station at Grampian Pet Services recently. Unfortunately, the water was cold throughout and the pressure from the shower head was far too hard for my dog. There was no way to turn the pressure down, and despite the heater being turned on for the water, it stayed cold. Suffice to say, it wasn’t a pleasant experience for my dog (or me) which is a real shame because it’s a great set up. If only the shower head was adjustable for the pressure, and the water actually a nice temperature, this would be ideal.

I bought the luxury advent calendar, which was advertised as ‘This limited edition advent box has 24 numbered gifts all beautifully wrapped and presented in one of our lovely white magnetic keepsake boxes for £149.99’. The parcel arrived well in time for December 1st, and I was very excited to see what wrapped luxury gifts awaited me! On 1st December, I opened my box to reveal my first gift, and I was a little disappointed to find a card marked as day 1. The card is an advent card with 24 little windows to open each day alongside my advent gifts, so I liked the thought the company put into choosing this. The little pictures behind the windows are also very cute. As lovely as the card is however, I was fully anticipating an actual wrapped gift, so I couldn’t shake the sense of disappointment after waiting a week to get started. The wrapping of all 23 gifts is really nice, and the box the advent came in is equally lovely and reusable.

I’m now more than half way through my advent, and overall I’ve been really impressed with the gifts. There does appear to be something to eat every second day (so far at least), which is a little too much for my preference - although the food items have all been tasty. The non-food items have been really well selected, and there is a variety to the items - which I really like.

All items that I’ve opened so far do have a luxury feel to them, and I’m excited to see what gifts are left for me to open. Overall, I would recommend buying the advent calendar if you’re thinking about it, but my advice to the company would be to either clearly state that there is a card for day 1, or change that to a wrapped gift, in order to avoid further disappointment.

I ordered a framed print and digital copy. Within 48 hours, I received the first draft and it was absolutely perfect. I then immediately received the digital download after confirming I was happy with it. The framed print arrived after 3 or 4 days, and unfortunately the bottom right corner of the frame was smashed. I emailed straight away and was advised a replacement would be sent out. Although there was some emails back and forth required to speed this along, I received my replacement framed print today and there is no damage. Customer service were very good and kept me up to date on my replacement. I was sceptical to buy in the first place with reading some of these reviews, but I am extremely happy that I did. Everything was smooth sailing really from start to finish. I’d definitely recommend.