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こんにちは。情報をありがとうございます。ご注文の商品に問題があったことをお詫び申し上げます。今後同様の事態を回避するために、この情報を倉庫に転送いたします。当社の目標は、最高品質基準の商品を保証することであり、お客様のフィードバックのおかげでサービスを向上させることができます。お客様はすでにメールでサポートを受けており、問題は解決されているようです。サポートが必要な場合は、いつでもカスタマーケアエリア、yoox.ly/yooxlovesyou、またはFacebook Messengerで利用可能なフォームに記入してお問い合わせください。喜んでお手伝いいたします

ご意見をお寄せいただき、ありがとうございます。この度はご不便をおかけし、誠に申し訳ございません。

ボッテガ・ヴェネタの財布が箱なしでお届けされた件について、明らかに手配に不備があったことを深くお詫び申し上げます。また、返金処理が進まないことについても大変ご迷惑をおかけし、申し訳ございません。

お客様のご満足が最優先であり、ただちに問題を解決できるよう最善を尽くします。お手数ですが、再度お客様の注文詳細を[連絡先情報]までお知らせいただけますでしょうか。返金手続きの確認をさせていただきます。

今後は同様の問題が発生しないよう、サービス改善に努めてまいります。この度のご不快な思いについて、改めてお詫び申し上げます。

何卒ご理解いただきますようお願い申し上げます。

敬具

Thank you for sharing your feedback. We sincerely apologize for the inconvenience and disappointment you experienced with your purchase. We understand how frustrating it must be to receive an item that did not meet your expectations.

Please know that we take the authenticity and condition of our products very seriously. We are truly sorry if the item you received did not match the high standards we strive to maintain. Regarding the return process, we understand your concerns about the shipping costs and will gladly assist in reviewing your case to see how we can help resolve this matter.

We encourage you to contact us directly at [contact info] with your order details, and we will work to find a satisfactory solution. Your satisfaction is very important to us, and we appreciate your patience as we address this issue.

Thank you again for your feedback.

Best regards.

Dear Customer,
thank you for the time you spent for leaving a review about your experience.

We are really sorry about your feedback, since our customer service has multiple times evaluated the situation, based on the documentation you kindly provided.
We confirm you that the items have been sent with all the necessary cares and protections, as already explained in detail via email.
We would like to confirm that all the items we sell on our Online Store are original, brand new and authentic.
Actually, we are authorized multibrand resellers and our Company was founded in the 1970's, you can discover more about our history from this link: https://www.follifollie.it/en/history/
Moreover, we have also physical boutiques and since 2017 we have the Online Boutique of Folli Follie.
Regarding the items we normally ship, they are provided with their original brand tags and inside the parcels we always put the authenticity certificate of the products.
Please check your mailbox since our customer service has contacted you back again regarding your request.

We remain at your disposal.


Best regards,
TheDoubleF Customer Care