Anonymous

The order process was straightforward and delivery when expected. One small disappointment was when I phoned while waiting for my delivery as I was not given a time slot to expect the courier. I got a response more than 24 hours later which was no help. So far I am very pleased with the meals supplied .

Good service and quick delivery after ordering online.

Unfortunately the item ordered was too large! It was a lovely cotton skirt ideal for summer. At the end of the sale it was the only size available so I missed out! I returned in store easily!

The representative I spoke to was patient and thorough. He clearly explained what was required throughout the phone call and explained the options at every stage.

I received conflicting messages. When I requested a delivery to a locker I was told it was not possible. On the day I was expecting the delivery to my address my parcel was delivered to a locker.

The staff are very helpful and friendly.
I was helped with sizing and fit of an item that I had never purchased before.
Good quality jeggings at an excellent price.

My full address was not on the parcel so I used the lockers to collect it.
This was very straightforward and I am happy with my purchase. Thank you.

The staff made the whole process feel very straightforward- questions were clear and any explanations given easy to follow. The staff were understanding, calm and patient. I am delighted with the pricing. Thank you.

I made my purchase by phone. The representative I spoke to guided me through the service and answered all of my queries.
He was knowledgeable, patient and gave very clear explanations. Top marks.

The shoes I wanted were in stock in my size at a good price.

The customer service was excellent. the 2 members of staff I dealt with were well informed and helpful.

The staff in this branch are always welcoming, extremely helpful and well informed.
I feel I am treated like a friend not just a customer.

My first contact with Insite was dealt with efficiency and professionalism.
Fast response and good informtion.

I received very efficient service.

The staff member's information about financial information
was up to date and allayed the anxieties I had at the time.
Her manner was friendly and reassuring and she made everything I needed very simple.