Biser Demerdzhiev

Absolutely terrible experience at this parking facility. I left my car at London Gatwick for several days and picked it up with clear, fresh damage that was NOT there before I arrived. When I reported it, the customer service team dismissed my claim with excuses that make absolutely no sense.

Their cameras apparently “couldn’t capture” the damage, which defeats the whole purpose of having cameras in the first place. Even worse, they tried to blame rust that appeared after the damage — probably due to rain while the car was parked there — as if that somehow proves the damage was old. Completely unprofessional and irresponsible.

They refused to take any accountability despite the fact that the car was under their care the entire time. This is not customer service. This is avoiding responsibility.

I would never trust this company again and strongly recommend others to avoid them. If anything happens to your vehicle, they will simply deny it and hide behind weak explanations. Stay away.

terrible customer service. I bought a dream mapper and I called them coz it wouldn't let me register coz their app doesn't recognise their own serial number. the lady said that she'll put me through to the relevant department and she put me through to an AI agent who hang up the phone. Useless!

I’d like to provide feedback on an Amazon customer support representative who was not helpful at all. They showed no empathy, were quite rude, and didn’t make any attempt to help resolve my issue. I specifically asked for help and to have my problem resolved, but instead they just ended the chat after I said I still needed assistance. I want to raise a complaint because I’m extremely dissatisfied and I expect significant compensation for this case. I kept receiving chatgpt answers and that was simply awful

Don’t recommend!!! Expensive and not as described!!!