Dear Niborski,
Thank you for taking the time to share your feedback.
We sincerely regret to hear about your dissatisfaction with the process and the delay in receiving your rewards. While Aklamio is not directly responsible for the confirmation timeline, we fully understand how frustrating a seven-month wait must have been, and we apologize for any inconvenience caused.
After reviewing our system, we could not locate any direct communication from you regarding your claim. Had we been aware of your concerns earlier, we would have been happy to escalate the case and work to resolve it more efficiently. Additionally, we’d like to clarify that Aklamio has only one dedicated department for handling all customer inquiries, ensuring that every case is addressed consistently and thoroughly.
Your feedback is invaluable, and we are committed to continuously improving our processes to ensure a smoother experience for all users in the future.
If you have any further questions or require assistance, please do not hesitate to contact us.
Kind regards,
Marco from Aklamio