Called CES several times…no answer
We had a visit from CES engineer before Xmas due to a problem with our boiler. Needed a replacement part. Didn’t hear anything for over 1 week. Xmas was fast approaching so called them back. The adviser was not aware about our issue. I asked to speak to a manager, the adviser put me on hold and came back to me after a few minutes and said we are booked in for the 02/01/2026. So we had to wait 2 weeks for this appointment due to the holiday period.
NO ONE turned up on the 2nd Jan. We tried to call CES to find out what time the engineer was coming. I was in a queue from 10.30am to 4.30pm, with no answer.
I tried again on the 07/01/2026, again in a queue from 9am to 3pm, no answer again.
I was calling from my mums landline. Sky her phone provider have text to say we have an extra bill of £150 for the calls made. We never get charged for extra calls because we don’t use the phone for this long.
My mum whose boiler has a problem is 83yrs old.
The boiler is working but it keeps losing pressure so we have to refill every 1 hour otherwise the heating goes off.
Absolutely disgusting service from CES LIMITED.
We pay £15.99 per month for the service agreement but no one is answering the calls.
2 days on the phone 6 hours each time. Plus I’ve taken time of work to make these calls and wait in for the engineer.
There is only one contact number, I have emailed too but automated reply, due to high number of emails etc.
absolutely ridiculous service
