Poor delivery options
Product is excellent. Time to delivery excellent but delivery was awful.
Beldray send with the instructions that it cannot be left in a safe place but either given to homeowner or left with a neighbour. No Inpost option. The driver broke the rules to delivery it but said they won't do it again. Give the customer the choice at checkout. Won't order again.
Beldray からの回答
Good morning,
Thank you for your review. We’re delighted to hear that you’re pleased with the product and the delivery time, though we’re sorry to learn that your delivery experience fell short of expectations.
We understand how frustrating it can be when delivery options feel limited, particularly when parcels cannot be left in a safe place and services such as InPost aren’t available. At this time, we’re unable to offer alternative delivery methods at checkout, and we appreciate that this may be inconvenient.
Regarding safe‑place instructions, once your parcel is with the courier, customers can reach out to the delivery company directly to provide preferences or arrange alternative arrangements.
Please be assured that we have also contacted you directly via email so we can look into this further and offer support.
Best regards,
Aleksandra
