SU

Suki

英国

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5つ星のうち2の評価

Disappointed

Main item (kitchen bin) was not delivered as out of stock so ended up paying delivery for a bag of cat treats I didn't really need. Bin was listed as in stock when I placed order! Still no refund. It took ages to get through on phone help line and email contact impossible.

2022年8月5日

The Range からの回答

Good Morning Suki,

I apologise for some of your items being cancelled from your order due to insufficient stock resulting in us not being able to fulfil these items on the order. I can assure you that we aim to keep the website updated as much as possible so we can avoid situations such as this from occurring. I can confirm that the cancelled item is being refunded back to you. While we endeavour to process these refunds as soon as possible please allow for up to 5-7 working days from the date of cancellation for these to be received.

Kind Regards

Judy