NM

Nick Morrison

英国

レビュー

BT のレビュー

5つ星のうち1の評価

Horrible, moronic company

I’ve been trying to simply move home, and take my BT fibre to a new house which is BT fibre ready.
- [ ] BT won’t talk to you and want you to use an app
- [ ] BT app wouldn’t open
- [ ] BT app wouldn’t update
- [ ] BT app once updated wouldn’t open x10
- [ ] Once BT appt was updated it would crash repeatedly
- [ ] BT App tells me to update even when it has been updated
- [ ] BT App tells me to update my phone OS which is up to date
- [ ] BT App crashes when I input pin
- [ ] BT App fails when I scan the qr code on the back of the router
- [ ] BT App freezes on black ‘restart’ login. When I click restart nothing happens
- [ ] when i shut down and restart the BT app, it actually fails
- [ ] on the phone I try to speak to a BT operator, it tells me to hang up and text.
- [ ] when I text it doesn’t respond for ages, then just says it can’t find my account
- [ ] then it provides me with a number to call, but when i call that i get a voice saying ‘you’ve dialled an incorrect number’!
- [ ] On the app if you try to get support, it sends you to a number, that then just hangs up on you and texts you, and starts the whole loop again
- [ ] When you text, as instructed, you get no response for about 15 mins.
- [ ] When BT text back they say ‘we are attempting to locate your contract’… and then 15 minutes later say they can’t find it and ask you to call.
- [ ] It is basically impossible to speak to a human.
- [ ] the BT app shows me no details about my BT contract, yet it shows some things about an unrelated EE mobile account. When I try and click on those details they also fail and give error messages
- [ ] All in all, about 5 hours wasted, on what should have been the simplest thing. Horrible moronic company.

2026年3月12日
自発的なレビュー

Junk Hunters のレビュー

Swoon のレビュー

5つ星のうち2の評価

Desk never showed up, they failed to let me know.

Leaving this review because they requested it

Ordered a desk, was told it would be delivered within a week. I checked in on the order after 5 days, and Swoon assured me it was on its way. We got rid of our old desk on friday morning to make room for the new one on Friday afternoon. On Friday at 5pm they tell me they actually don't have any of that desk. Not sure why they didn't tell me immediately, or contact me before. Then they dissapeared for a few days with no contact, and now they're asking for a review.

2025年7月11日
自発的なレビュー

Swoon からの回答

Hi Nick

Thanks for taking the time to leave us a review.

We are very sorry to hear the issues that you have reported.

Please be assured that this will be investigated internally.

Our care team will reach out t discuss this further with you.

Warm wishes
The Swoon Team

Reddd のレビュー

5つ星のうち1の評価

Fake shop, fake goods

Fake shop - don't buy anything from here.

Sold me some cheap copycat lamps, refused to respond. If they get you too, open a dispute with your card/bank and challenge to get a refund.

Avoid

2024年5月23日
自発的なレビュー

Reddd からの回答

Dear Morrison,

We hope this message finds you well. We are writing to address the recent situation regarding your purchase of two wall lights from our website and the subsequent actions you have taken.

Upon reviewing the details, we understand that you initiated a chargeback without returning the products as per our return policy. Unfortunately, this has forced us to process a refund even though we have not received any returned items. As a result, we regret to inform you that the payment has been refunded to your account.

Furthermore, we are disheartened to learn that you have been using different accounts to post negative reviews across various platforms. We understand that you may have had concerns or issues, but we believe that constructive communication and adherence to our return procedures would have been more effective in resolving any misunderstandings.

We sincerely apologize for any inconvenience or dissatisfaction you have experienced. Our goal is to provide high-quality products and excellent customer service, and we strive to address any issues promptly and fairly.

We kindly request that you stop posting negative reviews under different accounts and work with us directly to resolve any outstanding matters. We are committed to ensuring your satisfaction and would appreciate the opportunity to address your concerns in a more constructive manner.

Please feel free to contact us directly at Orangme to discuss this further and find a mutually satisfactory resolution.

Thank you for your understanding and cooperation.

Best regards,