英国
MultiCerts のレビュー
Fantastic customer service from start to finish, very fast and easily contactable.
MultiCerts からの回答
We're really glad that you had a great experience with us and you're happy with the service. Many thanks for the review!
Team MultiCerts
Yodel by InPost のレビュー
Another disappointing experience with Yodel. Not only was my delivery 3 hours late, for reasons I can’t understand, your drivers continue to leave parcels on the doorstep of a very busy estate, despite the obvious risk. Packages are frequently stolen here, and this isn’t the first time it’s happened - previous deliveries left in the same way have gone missing.
Evri のレビュー
Terrible service and parcels being withheld!
Our local parcel shop lost their scanner over a week ago and so are unable to release packages.
Evri have given ZERO communication to customers and apparently also the staff at the shop as to when the issue will be resolved so we can collect our items. Additionally, any further packages that were due to be delivered at the shop aren't being received by the staff and are being sent back to god knows where. And of course in true Evri fashion, there is no way to contact them and speak to a human and when you do get through via email, promises to get back to you within 24 hours are constantly broken.
You've asked me to contact your customer service number or use the online portal in your reply....I have done this, it is impossible to speak to a human. I've had promises of someone getting back to me and no one has.
Evri からの回答
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
1Training のレビュー
Very helpful in allowing me to extend my course and voucher. Thank you to support team member Nick for all your help during a busy time.
Staysure Travel Insurance のレビュー
All three agents I spoke to were great but heavily scripted.
The wait times are very long
Staysure Travel Insurance からの回答
Dear Keoni,
Thanks for your valuable feedback.
I sincerely apologise for the wait time you experienced, we know it’s not acceptable, but we are doing everything we possibly can to ensure that our normal service levels resume as soon as possible.
Following the most recent travel announcement we have seen a 148% increase in our call volumes. Whilst this is fantastic news, we did not expect this upturn in such a short space of time. We are in the middle of training over 120 new people to take customer calls.
We want to make sure when you speak to us, we get things right, and therefore it takes 4-5 weeks for our new colleagues to be fully trained and provide the service we pride ourselves on.
Whilst we wait for the training to come to an end, it does mean at the moment our wait times are longer than we would like. Our current staff members are working tirelessly to make sure we have people ready to take calls, however we are not always able to keep up with demand.
I am glad you managed to amend the policy, also please get back to us once you have the scan results so that we can update the policy accordingly.
Thanks,
1Training のレビュー
Online support agent dealt with issue very quickly, super helpful
1Training からの回答
Dear Learner,
Your kind appreciation means a lot, and we wholeheartedly thank you for it. Our team devotes significant effort to delivering exceptional customer service and catering to the requirements of our valued clients. Our main focus is to comprehend and fulfill your needs effectively. As you continue your studies, we send our best wishes for your success and progress!
If you have any questions, please don't hesitate to contact us at info@1training.org. Also, we welcome you to view a full range of our courses by clicking the following link - https://www.1training.org/all-online/
Best Regards,
1 Training - Support Team.
Lick のレビュー
Lick からの回答
Hey there Keoni,
Thanks for reaching out and I'm sorry to hear that you've not yet received your order.
So that our team can investigate further, would you be able to drop us an email over at hello@lick.com?
Once again we apologise for the inconvenience and we hope to hear from you soon.
Natalie
