Zubair

I called as mobile needs to be repaired. Value Checkers Ltd took forever to arrange collection of mobile. I despatched my mobile on 30th of July 2025 and Value Checkers Ltd took two weeks for sending me replacement device. What's point to pay for insurance if it would take two weeks for repair or replacement. I'm using so sure from past over 8 years but going to cancel with them after this repaired. Value Checkers Ltd didn't confirmed any details for replacement mobile. I emailed them and they replied we don't provide any confirmation for replacement device. We only provide if customer request. What a joke. Cancelling insurance with so-sure mobile insurance and staying away from Value Checkers Ltd.

ZYV0003947. I called today and spoken to Nick, I informed that my mobile is not charging and it's not switching on. Nick rejected my claim saying I need to call Samsung instead of domestic and general mobile insurance. Terrible service ever received. I will advise everyone to avoid these scamers. I just wasted my money by paying in full at the time of purchase of my device. I bought insurance with mobile from argos. Don't waste your money from buying insurance at the time of purchasing mobile from Argos.

I bought Samsung galaxy A32 5G in July 2021. The screen went dark, can't see anything. It was not broken or damaged. I called Samsung as device was still in warranty. DPD collected and delivered to TMT First repair. I got email from TMT First repair quoting £94 repair cost for replacement LCD, even device was within warranty. I received device after repair. I tried to setup device but lcd touch screen was not functional. I requested for refund. I was told by TMT First repair that I need to send back the device so that they can check whether lcd is not functional. I'm calling every day but TMT First repair is continuously having same answer that waiting for technician to check the device. I paid the cost, device was not repaired, waiting for refund. Nothing is happening. I'm recording all correspondence as I know it will lead to court as I will get refund through my bank. Very disappointed repair experience. Stay away from Samsung and from TMT First repair. Samsung didn't responding after booking collection for repair. Never but Samsung products and never use TMT First repair service.