We’re sorry to hear you feel this way about your experience with our Customer Service team.
We can see that the team did investigate this matter and that the address entered at checkout was confirmed incorrectly. Customers are advised to check their order confirmation details and contact our Customer Service team as soon as possible if any amendments are needed. Unfortunately, once an order has been dispatched, we are unable to make changes to the delivery details.
We appreciate you taking the time to share your feedback.
Quality of recipes and food is poor, falling behind other competitors. Any meals which don't include either a vegetarian option, chicken thigh or their disgusting vacuum packed beef requires a surcharge. I used Hello Fresh before and it was great, but after trying a competitor I've realised that the quality and menu choose is shocking.
2023年4月25日
HelloFresh UK からの回答
Hello David,
Thank you for leaving a review. Your feedback is much appreciated.
We're so sorry to hear that you haven' been impressed with the quality of some of our ingredients but we sincerely hope you were able to make the recipes.
We try to ensure the highest quality by working with trusted small Suppliers and by keeping the protein and dairy products wrapped in ice packs during transit and storing ingredients in our temperature-controlled facility before sending them out.
In regards to the meal selection, we have over 40 recipes to choose from each week, but we do offer a number of additional services such as premium meals or add-ons with an incurring surcharge. These include premium meals, steak night, our street food range and super rapid recipe. The premium meals might have two proteins or include gourmet ingredients such as black garlic or 21 day matured steak. Our street food recipes allow you to experience the flavours and smells of the best Street Food markets across the globe.
If there was anything you weren't able to make use of, we would really like to report this to our Quality team and compensate you accordingly, so please reach out to our Customer Care team who work 24/7, every day of the week, by following this link to our contact options and they'll be happy to assist you further :https://www.hellofresh.co.uk/contact-page/.
