mel herrings

Worst service, send us a faulty bulb and claimed we connected it wrong and tried to avoid the refund.

Worst experience, poor IT software team. Can't even fix a simple issue for years. Always mess the software and we have to constantly raise tickets to sort the same issues repeatedly. We don't understand how hard it is to fix octopus flux and agile tariffs, unless you have absolutely no use IT programmers.

Absolutely disgusting service, worst service received ever. Most stressfull and awful experience. We purchased Roof outlets and they sent us the wrong size, told us to dispose the items and will issue us a refund. After few weeks they told us the refund cannot be issued unless we return the item back with our own expense. Worst company. Still d3aling with them for last 3 months for a refund. Avoid!!!


Thanks for your reply. You refunded us after 3months of constant too and fro emails and it is absolutely not a misunderstanding. You told us to dispose the items and told us you are not going to refund what so ever until we return the items back, despite after many times we raised the issue "that you told us to dispose the items". But luckily we found the items in our garage and we had to pay twice the postage to return the items back at our own expense. Then you only refunded part amount, then I have to raise a complaint to get the full refund. The whole sage is absolutely disgusting and worst experience we ever faced in our life.

Awful product.. never rotated even at higher wind speed of 15mph... And item started getting rusted after 2months... Large gaps in the assembly and water can seep inside. No proper seals. Avoid at all cost!!