Nick Slack

英国

レビュー

Neodrive のレビュー

5つ星のうち1の評価

Don't waste your time or Money

Ordered product, said would be delivered by Royal Mail, came by Evri from a company called YMT?? delivery driver left it outside front door(cant blame supplier for that) package got stolen. Asked for my money back, so instead was sent the order again, had already bought another product by this time as a month had gone by. Returning is a nightmare and you have to send it the Switzerland at your cost and then for some inexplicable reason apparently gets sent back

2026年1月14日
自発的なレビュー

Techinthebasket.com のレビュー

5つ星のうち1の評価

Firestick order

Ordered firestick, all went well till delivery, Royal Mail let them down massively. Customer care after that was non existent, was 1st told I had to contact RM and deal with it myself and then told it was stopped at Customs. Glad I went through paypal

2023年9月15日
自発的なレビュー

Techinthebasket.com からの回答

Dear Customer,

Thank you for your feedback regarding your recent order experience. We apologise for any inconvenience caused by the shipping delay and the initial customer service response.

Upon reviewing your order details, we have identified that your order was not detained by customs. We would like to clarify that, as stated on our "Shipping" page, our standard shipping time is 6-8 working days. We understand that you placed your order on September 5, 2023, and the package was indeed delivered on September 15, 2023.

We apologise for the confusion in our initial response, and we appreciate your understanding. Your feedback is valuable to us, and we are continually working to improve our processes.

If you have any more questions or concerns, please feel free to reach out to us. We are here to assist you.

Thank you for your understanding and for choosing Techinthebasket.

Sincerely,
Techinthebasket